blue screen everytime i try to update my drivers pls help

Discussion created by pat24179 on Feb 9, 2016

hello. im having a very frustrating problem. ill try to put all info in this if u need more just ask. My problem is i try to run auto detect it says download complte. but never installs anything. i try to manuly install and i get bluescreen. i tryed downloading and paying for a driver assist and it didnt help either.  ive tryed everything and dont know what else to try or do. any suggestions? do u need more info? i also run 2 of these cards in crossfire on hdmi hope this helps


OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer Microsoft Corporation

System Manufacturer Alienware

System Model Aurora-R4

System Type x64-based PC

Processor Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Alienware A11, 11/26/2013

SMBIOS Version 2.7

Hardware Abstraction Layer Version = "6.1.7601.17514"

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 13.1 GB

Total Virtual Memory 31.8 GB

Available Virtual Memory 28.6 GB

Page File Space 15.9 GB



Name AMD Radeon HD 7870

PNP Device ID PCI\VEN_1002&DEV_6818&SUBSYS_0B041002&REV_00\4&150BB9AB&0&0010

Adapter Type AMD Radeon Graphics Processor (0x6818), Advanced Micro Devices, Inc. compatible

Adapter Description AMD Radeon HD 7870

Adapter RAM (2,147,483,648) bytes

Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version