AnsweredAssumed Answered

Premiere Pro CC - Bex64 crash

Question asked by tugbot on Feb 9, 2016

Hello,

 

I have been trying to solve an issue for the last few days and are at my limit and this is now just frustrating as I use my laptop for business purposes in the Media industry.

 

Ever since I updated the drivers I have not been able to get my Adobe Premiere Pro CC to play video in the app, as soon as I go to play video, I get this error -

 

Problem signature:

  Problem Event Name:    BEX64

  Application Name:    Adobe Premiere Pro.exe

  Application Version:    7.2.2.33

  Application Timestamp:    532c3999

  Fault Module Name:    StackHash_1dc2

  Fault Module Version:    0.0.0.0

  Fault Module Timestamp:    00000000

  Exception Offset:    0000000000000000

  Exception Code:    c0000005

  Exception Data:    0000000000000008

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    3081

  Additional Information 1:    1dc2

  Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d

  Additional Information 3:    eae3

  Additional Information 4:    eae36a4b5ffb27c9d33117f4125a75c2

 

I have tried numerous fixes that people suggest on forums but nothing works. Including the compatibility mode.

 

I have an Alienware M18XR2

CPU Type - Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz

Graphics Chipset - AMD Radeon HD 7970M

Memory - 16GB

 

I then had issues uninstalling drivers and reinstalling, had to use the utility to remove the drivers properly, then tried reinstalling the driver I had downloaded a while back which was 15.7.1, but now my laptop fails to recognise that I have an AMD graphics card when i try to install that driver, when its finished installing, and restarts, windows tells me I dont have a AMD card..... so I had to reinstall the new crimson 16.1.1.

 

Sort of over it all now and am regretting ever buying this laptop with the AMD card.

 

And yes I have updated everything in my laptop I could possibly update, chipset, bios etc etc.

 

Anyone have any idea to what else I can try?

Outcomes