AnsweredAssumed Answered

Some .docx files crashing MS Word after updating to 15.300.1025.1001

Question asked by mattj812 on Feb 8, 2016
Latest reply on Mar 3, 2016 by amdmatt



While using a free copy of Office 365 ProPlus through my school I was having an issue in MS Word where the display would periodically go black so I updated the AMD drivers using the automatic installer.  Now some files I try to open in MS Word will crash.  I can resolve the problem by rolling back the driver but the black screen issue returns.




HP Pavilion 17-g121wm

AMD Quad-Core A10-8700P R6 1.8 GHz

64 bit

Windows 10 Home

MS Office 365 ProPlus


Here is the event viewer log of the crash:



Faulting application name: WINWORD.EXE, version: 15.0.4787.1000, time stamp: 0x5666b177


Faulting module name: amdocl.dll, version: 10.0.1912.5, time stamp: 0x5661cdfe


Exception code: 0xc0000005


Fault offset: 0x0023506b


Faulting process id: 0x1aa0


Faulting application start time: 0x01d162b09e230fb0


Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE


Faulting module path: C:\WINDOWS\SYSTEM32\amdocl.dll


Report Id: de1f4f0a-cea3-11e5-9c0a-9457a5dcb8ec


Faulting package full name:


Faulting package-relative application ID:


I am not having any issues with any other applications and the .docx files in question will open in Wordpad and Open Office Writer.


Any suggestions would be appreciated.


Thank you.