AnsweredAssumed Answered

Some .docx files crashing MS Word after updating to 15.300.1025.1001

Question asked by mattj812 on Feb 8, 2016
Latest reply on Mar 3, 2016 by amdmatt

Hello,

 

While using a free copy of Office 365 ProPlus through my school I was having an issue in MS Word where the display would periodically go black so I updated the AMD drivers using the automatic installer.  Now some files I try to open in MS Word will crash.  I can resolve the problem by rolling back the driver but the black screen issue returns.

 

Specs:

 

HP Pavilion 17-g121wm

AMD Quad-Core A10-8700P R6 1.8 GHz

64 bit

Windows 10 Home

MS Office 365 ProPlus

 

Here is the event viewer log of the crash:

 

 

Faulting application name: WINWORD.EXE, version: 15.0.4787.1000, time stamp: 0x5666b177

 

Faulting module name: amdocl.dll, version: 10.0.1912.5, time stamp: 0x5661cdfe

 

Exception code: 0xc0000005

 

Fault offset: 0x0023506b

 

Faulting process id: 0x1aa0

 

Faulting application start time: 0x01d162b09e230fb0

 

Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE

 

Faulting module path: C:\WINDOWS\SYSTEM32\amdocl.dll

 

Report Id: de1f4f0a-cea3-11e5-9c0a-9457a5dcb8ec

 

Faulting package full name:

 

Faulting package-relative application ID:

 

I am not having any issues with any other applications and the .docx files in question will open in Wordpad and Open Office Writer.

 

Any suggestions would be appreciated.

 

Thank you.

 

 

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