What do I do with a KHK part sold to me in a boxed product with a torn seal? Has it been tampered with, screened, subjected to ESD, is it even genuine AMD?
If the product came with a torn seal, I would suggest you contact your point of purchase and have them replace the product.
You can refer to the following link for more information on how to determine if the processor is genuine.
The company I purchased from said it came directly from "AMD Distribution" They had me return it to Ingram Micro, which matched the shipped from address. I also sent a write-up and photos to AMD's antifraud email address. After 2 weeks of "we're investigating it" from both the vendor and Ingram Micro, I finally was able to get someone at AMD who informed me that it was a "re-purposed" unit. Meaning the PART NUMBER was changed from a KHK to a WOF, but only inside AMD's computer system!
To me this ruins any anti-fraud value of the holograms, and means anyone at the distributor could have done almost anything to it. Screen it for speed, use improper ESD handling, bend a pin and then straighten it...
BTW, I still have not heard from firstname.lastname@example.org except for auto generated messages.
Please, AMD, rethink this poor quality control change. We must have sealed processors we can put our trust in.
I have sent you a Direct Message, please take a look at it and message me back with the information I requested.
Thank you for the information. We are looking into this issue and will get back to you directly if we need any more details,
In the meantime, I am locking this thread.
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