AnsweredAssumed Answered

firefox black screen

Question asked by jpfarias on Jan 31, 2016
Latest reply on Feb 1, 2016 by jpfarias

Hi!

 

I just switched from a GTX 770 graphics card to a R9 390x and I am very happy with its performance.

 

Now I have this issue though, when I am browsing Facebook in Firefox sometimes the whole Firefox windows goes black. Seems to happen when I the page starts playing videos.

 

I am running Windows 10 64bits with 16GB of memory and an Intel core i7 cpu. I haven't overclocked anything. I am running Radeon sofware version 15.12. Here is the system info page from radeon software:

 

Radeon Software Version - 15.12

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon (TM) R9 390 Series

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1060 MHz

Windows Version - Windows 10

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

 

I've read somewhere that I should disable hardware acceleration in firefox but that defeats the point of having a nice and powerful graphics card. I never had this issue with the GTX card before and this is the only thing that was replaced in my setup.

 

Any help would be appreciated.

 

Thanks,

 

--

JP

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