Thanks for your answer. In this moment I'm using the windows 8.1. As you can see in this print screen, I don't have the AMD GPU installed. If I install the AMD display driver happen what you can see in this video: https://youtu.be/AOiPq8WVz_M
I see. Initially with the video I would think memory issue, but thats far from evident. Im sure you know, the discrete GPU takes over when on the mains or running a 3D application, controlled by the OS.
I'm not as knowledgeable with laptops as saykingfish but my understanding is from here...
- Download the latest Intel iGPU drivers and the latest AMD drivers for your system and save to desktop.
- Uninstall everything with DDU choose Intel and AMD one after the other. Antivirus off and Internet devices disabled.
- When your back in Windows, install the Intel drivers first reboot and then the AMD drivers.
- When your back again, turn on AV and enable your internet and rejoin the matrix.
This should sort it, its some conflict with Windows 10 and the driver installation timing, my guess is Windows has updated the Intel and thrown everything else out.
Keep us posted with your results. I hope it works out.
Thanks for your tips. I did everything as you said but doesn't work.
When I installed the intel drivers the same problem appears; Code 31.
When I install the last drivers from AMD the problem that you see in the video, the black screen with different kinds of lines flashing :/
In the end, the only way to run the computer is running in "safe modo" and disnable the AMD card. I can install all packadge from AMD less the display driver.
Also I can't open the software from intel (Intel® HD Graphics Control Panel). I open, appears if I want to run, and after click "run" but nothing happen.
Do you think this problem can be a question of hardware instead be a problem with the driveres itself?
Because I tried install linux to see what could happen and I had the same problem :/
It's possible do something if it's a hardware problem? My AMD GPU is not separete from the motherboard
Thanks for your help
All the best!
If you haven't formatted, you might be able to find a System Restore Point from earlier that worked. You could roll back to that.
A format back to how the system was when you brought it might be a good solution. I cant think why the Intel GPU isnt playing nice. Or why the AMD is being effected. If its still not working then, it would indicate a hardware issue with the laptop itself.
Its fairly mind bending this one.