13 Replies Latest reply on Feb 5, 2016 9:28 PM by thebaum64

    Updating New Drivers Failed, Not sure why..

    thebaum64

      Hello, I have been trying to download the new drivers for 16.1 (I think it is 16 something) and it fails every time. I tried it with a manual download and it just crashes the program/installer and this time I tried the auto update, which also failed. Here is the log from that:

       

       

      Graphics Card

      AMD R9 380 4GB DDR5

       

      AMD Catalyst Driver Version, and Driver History
      15.2 trying to update to the newest

       

      Operating System

      Windows 8.1 64 bit

       

      Motherboard or System Make & Model

      Lenovo PC and Lenovo motheboard (Not stated directly, not the issue either way)


      Power Supply

      Corsair 600 watt

       

      Display Device(s) and Connection(s) Used

      LG 29um65 P (29')
      Display Port

      Applications and Games

      Over all pc, not game based

       

      CPU Details

      AMD Athlon X4 860K Kaveri Quad-Core 3.7 GHz Socket FM2+ 95W AD860KXBJABOX Desktop Processor (BLACK EDITION)

      Motherboard BIOS Version

      Not known, not the issue

       

      System Memory Type & Amount

      Lenovo, 8GB DDR4 Ram

       

      Additional Hardware

      1tb hardrive, CD/DVD disc drive

       

      Installer Error:

      <?xml version="1.0"?>

      <?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>

      <monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">

        <general>

          <cmdline>-LoadDL -UI </cmdline>

          <time>01/26/16 15:49:20</time>

          <action>install</action>

          <download></download>

        </general>

        <dcm>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x7806</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x080501</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <primary>

           <name>AMD Radeon (TM) R9 380 Series</name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x6939</chipid>

           <vendorid>0x1002</vendorid>

           <ssid>0xe308</ssid>

           <ssvid>0x174b</ssvid>

           <classcode>0x030000</classcode>

           <revisionid>0xf1</revisionid>

          </primary>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x780d</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x040300</classcode>

           <revisionid>0x01</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0xaad8</chipid>

           <vendorid>0x1002</vendorid>

           <ssid>0xaad8</ssid>

           <ssvid>0x174b</ssvid>

           <classcode>0x040300</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x7801</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x010601</classcode>

           <revisionid>0x40</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x780f</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060401</classcode>

           <revisionid>0x40</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x141d</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1425</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x060400</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x141a</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1422</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x141f</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x43a0</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x1022</ssvid>

           <classcode>0x060400</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1424</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1424</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1424</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x780b</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x0c0500</classcode>

           <revisionid>0x16</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x141c</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x43a2</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x1022</ssvid>

           <classcode>0x060400</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x141e</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1426</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x060400</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x141b</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x0000</ssid>

           <ssvid>0x0000</ssvid>

           <classcode>0x060000</classcode>

           <revisionid>0x00</revisionid>

          </device>

          <device>

           <name></name>

           <manufacture>Advanced Micro Devices, Inc.</manufacture>

           <chiptype></chiptype>

           <chipid>0x1423</chipid>

           <vendorid>0x1022</vendorid>

           <ssid>0x369f</ssid>

           <ssvid>0x17aa</ssvid>

           <classcode>0x080600</classcode>

           <revisionid>0x00</revisionid>

          </device>

        </dcm>

        <exist>

      <package>

          <description>AMD Install Manager</description>

          <result></result>

          <version>9.0.000.1</version>

          <size>20 </size>

      </package>

      <package>

          <description>AMD Display Driver</description>

          <result></result>

          <version>15.300.1025.1001</version>

          <size>90 </size>

      </package>

      <package>

          <description>HDMI Audio Driver</description>

          <result></result>

          <version>9.0.0.9909</version>

          <size>1 </size>

      </package>

      <package>

          <description>AMD SATA Controller Driver</description>

          <result></result>

          <version>1.3.001.0220</version>

          <size>1 </size>

      </package>

      <package>

          <description>ACP Application</description>

          <result></result>

          <version>2015.1204.1152.59</version>

          <size>1 </size>

      </package>

      <package>

          <description>AMD Radeon Settings</description>

          <result></result>

          <version>2015.1204.1216.22046</version>

          <size>150 </size>

      </package>

      <package>

          <description>AMD Settings Branding</description>

          <result></result>

          <version>1.00.0000</version>

          <size>1 </size>

      </package>

        </exist>

        <install>

      <package>

          <description>AMD Install Manager</description>

          <result>Succeed</result>

          <version>9.0.000.1</version>

          <size>20 </size>

      </package>

      <package>

          <description>AMD Display Driver</description>

          <result>Succeed</result>

          <version>15.300.1025.1001</version>

          <size>90 </size>

      </package>

      <package>

          <description>HDMI Audio Driver</description>

          <result>Succeed</result>

          <version>9.0.0.9909</version>

          <size>1 </size>

      </package>

      <package>

          <description>NULL Driver for AMD IOMMU Devices</description>

          <result>Fail</result>

          <version>1.0.3.0022</version>

          <size>1 </size>

      </package>

      <package>

          <description>AMD SMBus Driver</description>

          <result>Fail</result>

          <version>5.12.0.0031</version>

          <size>1 </size>

      </package>

      <package>

          <description>AMD SATA Controller Driver</description>

          <result>Fail</result>

          <version>1.3.001.0276</version>

          <size>1 </size>

      </package>

      <package>

          <description>AMD USB Filter Driver</description>

          <result>Succeed</result>

          <version>2.0.10.287</version>

          <size>1 </size>

      </package>

      <package>

          <description>AMD Gaming Evolved App</description>

          <result>Succeed</result>

          <version>2.11.000</version>

          <size>49 </size>

      </package>

        </install>

        <uninstall>

        </uninstall>

        <downloaded>

        </downloaded>

        <resource>

          <hwinfo>Hardware information</hwinfo>

          <existpkg>Existing packages</existpkg>

          <pkg2inst>Packages for install</pkg2inst>

          <pkg2uninst>Packages for uninstall</pkg2uninst>

          <otherdev>Other detected devices</otherdev>

          <errmsg>Error messages</errmsg>

          <name>Name</name>

          <manufacture>Manufacturer</manufacture>

          <chiptype>Chip type</chiptype>

          <chipid>Device ID</chipid>

          <otherhw>Other hardware</otherhw>

          <DownloadFailed>Download Failed</DownloadFailed>

          <succeed>Success</succeed>

          <fail>Fail</fail>

          <vendorid>Vendor ID</vendorid>

          <classcode>Class Code</classcode>

          <revisionid>Revision ID</revisionid>

          <ssid>Subsystem ID</ssid>

          <ssvid>Subsystem vendor ID</ssvid>

          <header1>Install Manager</header1>

          <header2>Installation Report</header2>

          <finalstatus>Final Status:</finalstatus>

          <versionofitem>Version of Item:</versionofitem>

          <size>Size:</size>

          <bytes>Mbytes</bytes>

        </resource>

        <error><msg>Driver Install: the installation failed</msg></error>  <error><msg>Driver Install: the installation failed</msg></error>  <error><msg>Driver Install: the installation failed</msg></error></monetreport>

       


      That is all it says, not sure what is happening, thank you.