AnsweredAssumed Answered

Trying to update to newest drivers and they fail?

Question asked by thebaum64 on Jan 26, 2016
Latest reply on Jan 26, 2016 by kingfish

Hello, I have been trying to download the new drivers for 16.1 (I think it is 16 something) and it fails every time. I tried it with a manual download and it just crashes the program/installer and this time I tried the auto update, which also failed. Here is the log from that:

 

 

Graphics Card

AMD R9 380 4GB DDR5

 

AMD Catalyst Driver Version, and Driver History
15.2 trying to update to the newest

 

Operating System

Windows 8.1 64 bit

 

Motherboard or System Make & Model

Lenovo PC and Lenovo motheboard (Not stated directly, not the issue either way)


Power Supply

Corsair 600 watt

 

Display Device(s) and Connection(s) Used

LG 29um65 P (29')
Display Port

Applications and Games

Over all pc, not game based

 

CPU Details

AMD Athlon X4 860K Kaveri Quad-Core 3.7 GHz Socket FM2+ 95W AD860KXBJABOX Desktop Processor (BLACK EDITION)

Motherboard BIOS Version

Not known, not the issue

 

System Memory Type & Amount

Lenovo, 8GB DDR4 Ram

 

Additional Hardware

1tb hardrive, CD/DVD disc drive

 

Installer Error:

<?xml version="1.0"?>

<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>

<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">

  <general>

    <cmdline>-LoadDL -UI </cmdline>

    <time>01/26/16 15:49:20</time>

    <action>install</action>

    <download></download>

  </general>

  <dcm>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x7806</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x080501</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <primary>

     <name>AMD Radeon (TM) R9 380 Series</name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x6939</chipid>

     <vendorid>0x1002</vendorid>

     <ssid>0xe308</ssid>

     <ssvid>0x174b</ssvid>

     <classcode>0x030000</classcode>

     <revisionid>0xf1</revisionid>

    </primary>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x780d</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x040300</classcode>

     <revisionid>0x01</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0xaad8</chipid>

     <vendorid>0x1002</vendorid>

     <ssid>0xaad8</ssid>

     <ssvid>0x174b</ssvid>

     <classcode>0x040300</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x7801</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x010601</classcode>

     <revisionid>0x40</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x780f</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060401</classcode>

     <revisionid>0x40</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x141d</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1425</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x060400</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x141a</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1422</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x141f</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x43a0</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x1022</ssvid>

     <classcode>0x060400</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1424</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1424</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1424</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x780b</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x0c0500</classcode>

     <revisionid>0x16</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x141c</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x43a2</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x1022</ssvid>

     <classcode>0x060400</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x141e</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1426</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x060400</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x141b</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x0000</ssid>

     <ssvid>0x0000</ssvid>

     <classcode>0x060000</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x1423</chipid>

     <vendorid>0x1022</vendorid>

     <ssid>0x369f</ssid>

     <ssvid>0x17aa</ssvid>

     <classcode>0x080600</classcode>

     <revisionid>0x00</revisionid>

    </device>

  </dcm>

  <exist>

<package>

    <description>AMD Install Manager</description>

    <result></result>

    <version>9.0.000.1</version>

    <size>20 </size>

</package>

<package>

    <description>AMD Display Driver</description>

    <result></result>

    <version>15.300.1025.1001</version>

    <size>90 </size>

</package>

<package>

    <description>HDMI Audio Driver</description>

    <result></result>

    <version>9.0.0.9909</version>

    <size>1 </size>

</package>

<package>

    <description>AMD SATA Controller Driver</description>

    <result></result>

    <version>1.3.001.0220</version>

    <size>1 </size>

</package>

<package>

    <description>ACP Application</description>

    <result></result>

    <version>2015.1204.1152.59</version>

    <size>1 </size>

</package>

<package>

    <description>AMD Radeon Settings</description>

    <result></result>

    <version>2015.1204.1216.22046</version>

    <size>150 </size>

</package>

<package>

    <description>AMD Settings Branding</description>

    <result></result>

    <version>1.00.0000</version>

    <size>1 </size>

</package>

  </exist>

  <install>

<package>

    <description>AMD Install Manager</description>

    <result>Succeed</result>

    <version>9.0.000.1</version>

    <size>20 </size>

</package>

<package>

    <description>AMD Display Driver</description>

    <result>Succeed</result>

    <version>15.300.1025.1001</version>

    <size>90 </size>

</package>

<package>

    <description>HDMI Audio Driver</description>

    <result>Succeed</result>

    <version>9.0.0.9909</version>

    <size>1 </size>

</package>

<package>

    <description>NULL Driver for AMD IOMMU Devices</description>

    <result>Fail</result>

    <version>1.0.3.0022</version>

    <size>1 </size>

</package>

<package>

    <description>AMD SMBus Driver</description>

    <result>Fail</result>

    <version>5.12.0.0031</version>

    <size>1 </size>

</package>

<package>

    <description>AMD SATA Controller Driver</description>

    <result>Fail</result>

    <version>1.3.001.0276</version>

    <size>1 </size>

</package>

<package>

    <description>AMD USB Filter Driver</description>

    <result>Succeed</result>

    <version>2.0.10.287</version>

    <size>1 </size>

</package>

<package>

    <description>AMD Gaming Evolved App</description>

    <result>Succeed</result>

    <version>2.11.000</version>

    <size>49 </size>

</package>

  </install>

  <uninstall>

  </uninstall>

  <downloaded>

  </downloaded>

  <resource>

    <hwinfo>Hardware information</hwinfo>

    <existpkg>Existing packages</existpkg>

    <pkg2inst>Packages for install</pkg2inst>

    <pkg2uninst>Packages for uninstall</pkg2uninst>

    <otherdev>Other detected devices</otherdev>

    <errmsg>Error messages</errmsg>

    <name>Name</name>

    <manufacture>Manufacturer</manufacture>

    <chiptype>Chip type</chiptype>

    <chipid>Device ID</chipid>

    <otherhw>Other hardware</otherhw>

    <DownloadFailed>Download Failed</DownloadFailed>

    <succeed>Success</succeed>

    <fail>Fail</fail>

    <vendorid>Vendor ID</vendorid>

    <classcode>Class Code</classcode>

    <revisionid>Revision ID</revisionid>

    <ssid>Subsystem ID</ssid>

    <ssvid>Subsystem vendor ID</ssvid>

    <header1>Install Manager</header1>

    <header2>Installation Report</header2>

    <finalstatus>Final Status:</finalstatus>

    <versionofitem>Version of Item:</versionofitem>

    <size>Size:</size>

    <bytes>Mbytes</bytes>

  </resource>

  <error><msg>Driver Install: the installation failed</msg></error>  <error><msg>Driver Install: the installation failed</msg></error>  <error><msg>Driver Install: the installation failed</msg></error></monetreport>

 


That is all it says, not sure what is happening, thank you.

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