0 Replies Latest reply on Jan 20, 2016 7:25 AM by sirblack

    When attempting to install Radeon Software Crimson Edition on windows 10 nothing happens

    sirblack

      After updating my Windows 10 to build 10586 my games become very laggy, and unstable. In fact everything became slower. I then wanted to check if I can update my AMD Radeon HD 8570M Drivers and noticed the Crimson software.
      Using Autodetectunitlity.exe I tried to download the latest update, weird enough the auto detected downloaded the Radeon Software Crimson Edition minimal setup for windows 32bit while my operating system is 64 bit (recognised by the AMD Auto Detect). So I tried to install it manually, I opted to install the full setup file so I downloaded whql-radeon-software-crimson-edition-16.1-64bit-win10-win8.1-win7-jan7.exe two things happen when I try to install it, either I received an error message in a blue screen saying "This app can't run on your PC, to find a version for your PC, check with the software publisher", then later when I try again, simply nothing happens when I execute the file. I also tried to download radeon-crimson-15.12-win10-64bit.exe with the same results.

       

      I did not uninstall AMD Catalyst as I am worried if I did uninstall it and the Radeon software did not work I would be left without a functioning graphic card.

       

      Here are my laptop specs:

      OS NameMicrosoft Windows 10 Pro
      Version10.0.10586 Build 10586
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System NameLENOVO-PC
      System ManufacturerLENOVO
      System Model20236
      System Typex64-based PC
      System SKULENOVO_MT_20236
      ProcessorIntel(R) Core(TM) i7-3612QM CPU @ 2.10GHz, 2101 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateLENOVO 78CN19WW(V1.07), 7/4/2013
      SMBIOS Version2.7
      Embedded Controller Version1.25
      BIOS ModeLegacy
      BaseBoard ManufacturerLENOVO
      BaseBoard ModelNot Available
      BaseBoard NameBase Board
      Platform RoleMobile
      Secure Boot StateUnsupported
      PCR7 ConfigurationBinding Not Possible
      Windows DirectoryC:\WINDOWS
      System DirectoryC:\WINDOWS\system32
      Boot Device\Device\HarddiskVolume1
      LocaleUnited States
      Hardware Abstraction LayerVersion = "10.0.10586.0"
      User NameLENOVO-PC\Psychology Masters
      Time ZoneMiddle East Standard Time
      Installed Physical Memory (RAM)12.0 GB
      Total Physical Memory11.9 GB
      Available Physical Memory7.94 GB
      Total Virtual Memory14.2 GB
      Available Virtual Memory9.35 GB
      Page File Space2.36 GB
      Page FileC:\pagefile.sys
      Hyper-V - VM Monitor Mode ExtensionsYes
      Hyper-V - Second Level Address Translation ExtensionsYes
      Hyper-V - Virtualization Enabled in FirmwareNo
      Hyper-V - Data Execution ProtectionYes

       

      UPDATE: I just downloaded Radeon-Software-Crimson-Edition-15.11.1-Beta-64Bit-Win10-Win8.1-Win7-Nov30.exe, it seems to be the only one that is working, I was hoping to get at least teh 15.12 and not the beta version... any suggestions?