5 Replies Latest reply on Jan 15, 2016 10:23 AM by kingfish

    display driver fails

    rickajr@gmail.com

      AMD Gaming Center shows that there is a driver update - each time I install the full download.

       

      Each time I receive the following message:

       

      AMD Radeon software and drivers have not been installed.

       

      View the log (the display driver always fails)...

       

      Install Manager
      Installation Report
      01/13/16 23:08:57

       

      Hardware information
      NameAMD Radeon HD 6520G
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x9647
      Vendor ID0x1002
      Class Code0x030000
      Revision ID0x00
      Subsystem ID0x3568
      Subsystem vendor ID0x103c
      Other hardware
      Existing packages
      AMD Install Manager
      HDMI Audio Driver
      AMD USB Filter Driver
      AMD SMBus Driver
      AMD Settings Branding
      Packages for install
      AMD Install Manager
      Final Status:Success
      Version of Item:9.0.000.1
      Size:20 Mbytes
      AMD Display Driver
      Final Status:Fail
      Version of Item:15.301.1201.0000
      Size:90 Mbytes

      Other detected devices
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x7804
      Vendor ID0x1022
      Class Code0x010601
      Revision ID0x00
      Subsystem ID0x3568
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1714
      Vendor ID0x1002
      Class Code0x040300
      Revision ID0x00
      Subsystem ID0x3568
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x780d
      Vendor ID0x1022
      Class Code0x040300
      Revision ID0x01
      Subsystem ID0x3568
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1718
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x170b
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x1234
      Subsystem vendor ID0x1022
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1704
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1701
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x780f
      Vendor ID0x1022
      Class Code0x060401
      Revision ID0x40
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1709
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x1234
      Subsystem vendor ID0x1022
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1700
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x43
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x170a
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x1234
      Subsystem vendor ID0x1022
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1703
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1719
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1705
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x3568
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1716
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x780b
      Vendor ID0x1022
      Class Code0x0c0500
      Revision ID0x13
      Subsystem ID0x3568
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1702
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000

      Error messages
      Driver Install: the specified driver package was not installed for matching devices
        • Re: display driver fails
          kingfish

          We need to know the OS and is this a laptop w/switchable graphics. Processor?

            • Re: display driver fails
              rickajr@gmail.com

              Originally running Win 8.1 and then upgraded to Win 10 when that was

              released.  I keep current on the latest Win 10 patches.

               

              Windows 10 Pro

              AMD A6-3420M APU with Radeon(tm) HD Graphics 1.50GHz

              8.00 GM of memory of which 7.48 is usable as the video card takes 500mb

               

              It's an HP Pavilion g7-1350dx with the 17.3" screen.  Plus I attach a

              secondary monitor both at work (via standard video) and home (via hdmi).

               

              Thanks,

              Rick

               

               

               

              Rick Anderson

               

              Zingodia - www.zingodia.com

              Integrating People, Process and Technology through Education

               

              mobile: 571-437-8364

              e-mail: rickajr@gmail.com

              e-mail: rick@zingodia.com

              linkedin: http://www.linkedin.com/in/rickajr

            • Re: display driver fails
              kingfish

              Rick, if you are going to install raptr (gaming evolved) then disable the two (2) instances of "Check for Updates" in it's settings. This is not a AMD program and in most instances incorrect about needed updates. Always check AMD for notice of new drivers.

              You must use the drivers furnished by Microsoft >

              The following AMD APU products with AMD Radeon™ Graphics support up to WDDM 1.2 and DirectX® 11 on Windows 10:

              • AMD A4/A6/A8-3000 Series APUs
              • AMD E2-2000 APU
              • AMD E1/E2-1000 Series APUs
              • AMD E-200/300/400 Series APUs
              • AMD C-Series APUs
              • AMD Z-Series APUs

              NOTE: These APU products must be installed only using the display driver version available via Windows Update. If you have upgraded to Windows® 10, please DO NOT install the AMD Catalyst™ Driver. Instead, enable Windows Update and allow it to detect and install the appropriate driver. If you have already upgraded to Windows® 10 and installed the AMD Catalyst™ Driver, please follow the steps listed below to resolve this issu

              1. Uninstall the AMD Catalyst™ Driver using the Program and Features option in the Control Pane
              2. Reboot the system
              3. Use Windows Update to install the appropriate graphics driver for the APU.