AnsweredAssumed Answered

display driver fails

Question asked by rickajr@gmail.com on Jan 13, 2016
Latest reply on Jan 15, 2016 by kingfish

AMD Gaming Center shows that there is a driver update - each time I install the full download.

 

Each time I receive the following message:

 

AMD Radeon software and drivers have not been installed.

 

View the log (the display driver always fails)...

 

Install Manager
Installation Report
01/13/16 23:08:57

 

Hardware information
NameAMD Radeon HD 6520G
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x9647
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x3568
Subsystem vendor ID0x103c
Other hardware
Existing packages
AMD Install Manager
HDMI Audio Driver
AMD USB Filter Driver
AMD SMBus Driver
AMD Settings Branding
Packages for install
AMD Install Manager
Final Status:Success
Version of Item:9.0.000.1
Size:20 Mbytes
AMD Display Driver
Final Status:Fail
Version of Item:15.301.1201.0000
Size:90 Mbytes

Other detected devices
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x7804
Vendor ID0x1022
Class Code0x010601
Revision ID0x00
Subsystem ID0x3568
Subsystem vendor ID0x103c
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1714
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0x3568
Subsystem vendor ID0x103c
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x780d
Vendor ID0x1022
Class Code0x040300
Revision ID0x01
Subsystem ID0x3568
Subsystem vendor ID0x103c
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1718
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x170b
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x1234
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1704
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1701
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x780f
Vendor ID0x1022
Class Code0x060401
Revision ID0x40
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1709
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x1234
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1700
Vendor ID0x1022
Class Code0x060000
Revision ID0x43
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x170a
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x1234
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1703
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1719
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1705
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x3568
Subsystem vendor ID0x103c
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1716
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x780b
Vendor ID0x1022
Class Code0x0c0500
Revision ID0x13
Subsystem ID0x3568
Subsystem vendor ID0x103c
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1702
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000

Error messages
Driver Install: the specified driver package was not installed for matching devices

Outcomes