windows 10 appeared to install ok. last week, about Thursday, it suddenly began to freeze. I suspect a win10 update but can't get into that laptop to check.
Does anyone have any advice on how to do problem determination?
If you have the installation disk you should be able to boot into safe mode and this might enable you to recover, but the best place to get help with this would be the Windows 10 support forums.
Retrieving data ...