AnsweredAssumed Answered

radeon 7650m bluescreen troubles

Question asked by problematic on Jan 6, 2016
Latest reply on Jan 6, 2016 by kingfish

Hello, I've problems with video card (ATI Radeon 7650m) on my laptop (HP 4540s). I'm using Windows 7 64-bit.


At first it worked just fine, but then suddenly my laptop started crashing and restarting. I got it back to work by uninstalling 7650M drivers and using Intel integrated graphics. I've tried installing every single driver package one til 14.9. from (Previous ) , but I always got bluescreen after restarting PC and it just keeps on restarting. I had to uninstall the drivers using DDU in the safe mode for it to work again on integrated graphics. In safe mode this was the displayed message about the crash:


"Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.

  Locale ID: 1062



Additional information about the problem:

  BCCode: 116

  BCP1: FFFFFA80062A8010

  BCP2: FFFFF88003A16848

  BCP3: 0000000000000000

  BCP4: 0000000000000002

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 768_1



Files that help describe the problem:





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When I install 15.12. graphics drivers it instals AMD Gaming Evolved app, but doesn't seem to install drivers. Untitled.png

This is how my ATI Radeon 7650M looks like in Device manager.


I'm ready to provide any kind of error logs or further information. I've added " C:\Windows\Minidump\010616-3073-01.dmp" file in attachments.


Help! I'll be happy for any suggestions.


Message was edited by: Bob Munster I meant 7650M, not 7850M.