7 Replies Latest reply on Jan 9, 2016 4:55 PM by L4d

    Screen goes black, and then crash the system.

    mmano

      When using my computer it some times the screens just go black, while the sound is still playing. After around 10 seconds they sound then stutters and screens starts to show strange patterns.
      This happens when there is some "load" on the GPU like gaming or even Twitch and Youtube in Chrome.

       

       

      screen-crash.jpg

       

      After this the only way to recover is rebooting the computer.

       

      Hardware

      OS: Windows 10 Pro 64-bit (10.0, Build 10586)

      Motherboard: Gigabyte Technology Z97X-Gaming 3
      CPU: Intel i7-4790K

      GPU: AMD Radeion HD 5770 1GB

       

      As you can see the GPU is old, and i kind of suspect this being the case.

      At first there were a few log entities in the Event log, which is also why i suspect the GPU.

       

      Event Log:

      Display driver amdkmdap stopped responding and has successfully recovered.

       

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

        <Provider Name="Display" />

        <EventID Qualifiers="0">4101</EventID>

        <Level>3</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-12-26T18:35:28.520751900Z" />

        <EventRecordID>2163</EventRecordID>

        <Channel>System</Channel>

        <Computer>DESKTOP-2N5P6O5</Computer>

        <Security />

        </System>

        <EventData>

       

        <Data />

        </EventData>

      </Event>

       

      These messages has since stopped coming in the event log after reboot.

       

      At the same time of the first Event log i found this in the System Reliability Monitor

       

      Reliability Monitor

      Description

           A problem with your hardware caused Windows to stop working correctly.

       

       

      Problem signature

           Problem Event Name: LiveKernelEvent

           Code: 117

           Parameter 1: ffffe000f0207270

           Parameter 2: fffff801050dcd50

           Parameter 3: 0

           Parameter 4: 8

           OS version: 10_0_10586

           Service Pack: 0_0

           Product: 256_1

           OS Version: 10.0.10586.2.0.0.256.48

           Locale ID: 1030

       

       

      Extra information about the problem

           Bucket ID: LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_atikmpag.sys

      These messages has also since stopped coming in the Reliability Monitor.

      But the problem is still the same, and the symptoms are stille the same.

       

      I have also multiple times tried to uninstall and reinstall the latest AMD drivers, without any luck.

       

      For additional system information, see the follow dxdiag

      https://dl.dropboxusercontent.com/u/2721012/gpu-crash/DxDiag.txt

       

      Is there anything I can do to salvage this situation, or is the only solution a new GPU?

       

      - Martin