AnsweredAssumed Answered

Screen goes black, and then crash the system.

Question asked by mmano on Jan 5, 2016
Latest reply on Jan 9, 2016 by L4d

When using my computer it some times the screens just go black, while the sound is still playing. After around 10 seconds they sound then stutters and screens starts to show strange patterns.
This happens when there is some "load" on the GPU like gaming or even Twitch and Youtube in Chrome.

 

 

screen-crash.jpg

 

After this the only way to recover is rebooting the computer.

 

Hardware

OS: Windows 10 Pro 64-bit (10.0, Build 10586)

Motherboard: Gigabyte Technology Z97X-Gaming 3
CPU: Intel i7-4790K

GPU: AMD Radeion HD 5770 1GB

 

As you can see the GPU is old, and i kind of suspect this being the case.

At first there were a few log entities in the Event log, which is also why i suspect the GPU.

 

Event Log:

Display driver amdkmdap stopped responding and has successfully recovered.

 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

  <Provider Name="Display" />

  <EventID Qualifiers="0">4101</EventID>

  <Level>3</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2015-12-26T18:35:28.520751900Z" />

  <EventRecordID>2163</EventRecordID>

  <Channel>System</Channel>

  <Computer>DESKTOP-2N5P6O5</Computer>

  <Security />

  </System>

  <EventData>

 

  <Data />

  </EventData>

</Event>

 

These messages has since stopped coming in the event log after reboot.

 

At the same time of the first Event log i found this in the System Reliability Monitor

 

Reliability Monitor

Description

     A problem with your hardware caused Windows to stop working correctly.

 

 

Problem signature

     Problem Event Name: LiveKernelEvent

     Code: 117

     Parameter 1: ffffe000f0207270

     Parameter 2: fffff801050dcd50

     Parameter 3: 0

     Parameter 4: 8

     OS version: 10_0_10586

     Service Pack: 0_0

     Product: 256_1

     OS Version: 10.0.10586.2.0.0.256.48

     Locale ID: 1030

 

 

Extra information about the problem

     Bucket ID: LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_atikmpag.sys

These messages has also since stopped coming in the Reliability Monitor.

But the problem is still the same, and the symptoms are stille the same.

 

I have also multiple times tried to uninstall and reinstall the latest AMD drivers, without any luck.

 

For additional system information, see the follow dxdiag

https://dl.dropboxusercontent.com/u/2721012/gpu-crash/DxDiag.txt

 

Is there anything I can do to salvage this situation, or is the only solution a new GPU?

 

- Martin

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