8 Replies Latest reply on Feb 17, 2016 7:24 AM by michaels

    AMD Driver directX crash

    michaels

      Hi Folks

      I am playing Steam advanced Warfare, ghost, aso on a ASRock 990 Fatal1ty with AMD FX8350 and XFX HD79xx GPU, installed Win 7 64 and Win10 64 with 240GB SSD and 1TB HDD sata3. The CPU is Watercooled by Alpenfön with a second extra ventilator. 750 Watts Power suply.

      Now I cannot play anymore cuz the Crimson 15.12  Driver crashes all the time. I have several different reports. Once freeze, once black screen, sometimes windows says the amd app doesen't reply anymore or was closed. My english is weak, as you can see, i am german so a german support would be fine.

      What I tried myself was uninstall with amd clean uninstall tool an use an older driver, no fixing the problem.

      Also I have set up a brand new win7 64 bit with only Steam and the AMD drivers, all the same problem.

       

      -System

       

      -Provider
      [ Name]Application Error

       

      -EventID1005

       

      [ Qualifiers]49152
      Level2
      Task100
      Keywords0x80000000000000
      -TimeCreated

       

      [ SystemTime]2016-01-05T09:00:54.000000000Z
      EventRecordID1274
      ChannelApplication
      ComputerPlay-PC
      Security
      -EventData

       

      Radeon Settings: Host Application
      00000000
      0

      Or this :

      -System

       

      -Provider
      [ Name]Application Error

       

      -EventID1005

       

      [ Qualifiers]49152
      Level2
      Task100
      Keywords0x80000000000000
      -TimeCreated

       

      [ SystemTime]2016-01-05T09:00:54.000000000Z
      EventRecordID1274
      ChannelApplication
      ComputerPlay-PC
      Security
      -EventData

       

      Radeon Settings: Host Application
      00000000
      0

       

      And:

      -System

       

      -Provider
      [ Name]Service Control Manager
      [ Guid]{555908d1-a6d7-4695-8e1e-26931d2012f4}
      [ EventSourceName]Service Control Manager

       

      -EventID7034

       

      [ Qualifiers]49152
      Version0
      Level2
      Task0
      Opcode0
      Keywords0x8080000000000000
      -TimeCreated

       

      [ SystemTime]2016-01-05T08:54:43.592900300Z
      EventRecordID2029
      Correlation
      -Execution

       

      [ ProcessID]560
      [ ThreadID]4660
      ChannelSystem
      ComputerPlay-PC
      Security
      -EventData

       

      param1AMD FUEL Service
      param21

       

       

      Another:

      Problemsignatur:

        Problemereignisname:    APPCRASH

        Anwendungsname:    cnext.exe

        Anwendungsversion:    10.1.1.1522

        Anwendungszeitstempel:    5661c9e1

        Fehlermodulname:    MSVCR120.dll

        Fehlermodulversion:    12.0.21005.1

        Fehlermodulzeitstempel:    524f83ff

        Ausnahmecode:    c000001d

        Ausnahmeoffset:    0000000000095c01

        Betriebsystemversion:    6.1.7600.2.0.0.256.1

        Gebietsschema-ID:    1031

        Zusatzinformation 1:    99eb

        Zusatzinformation 2:    99eb9ba1d3f18c83c8bfb16f61bdb935

        Zusatzinformation 3:    9e4e

        Zusatzinformation 4:    9e4e7701b297a0c95e8006675f608c9a

       

      So if someone would help me ?

       

      Michael

        • Re: AMD Driver directX crash
          john007

          Hello,

           

          I myself had the cnext.exe error with crimson. Can you revert back to 15.7.1 just to benchmark the unit for stability? Hope this helps.

           

          Download AMD Catalyst 15.7.1 Win 10 64-bit | techPowerUp 

            • Re: AMD Driver directX crash
              michaels

              Still the same with the 15.7.

              I Start the game  maximum 5 Minutes crash. Tried the Steam Origin aso advice nothing. Not Win7 or 10.

               

              Temparatur still lower than 90 degrees, cpu 45. don't know what to do.

               

              Frustrated

               

              Michael

                • Re: AMD Driver directX crash
                  john007

                  Hello,

                   

                  The cnext.exe shouldn't even exist with the 15.7.1 driver? I'm sure that the cnext.exe is crimson only?

                   

                  May I ask how did you uninstall crimson?

                    • Re: AMD Driver directX crash
                      michaels

                      amd clean uninstall.

                       

                      All programs run easy. Only the videogames crash.

                      Befor crashing the video card is becomming louder, than freeze our crash with directx or cnext. Maybe its because my xfx hd79xx doesen't support directX 12. But then why does it crash with win7 ? BTW same problem.

                        • Re: AMD Driver directX crash
                          john007

                          Hello,

                           

                          I would download DDU if all else fails. I will provide a link, uninstall the AMD drivers with this application. Proceed to install the 15.7.1 driver again. Hope this helps.

                           

                          Display Driver Uninstaller Download version 15.7.2.2

                            • Re: AMD Driver directX crash
                              michaels

                              In the end my xfx HD7990 is broken, now. I do not know why this happend. XFX AMD or microsoft noone wants to be responsible. 2 Years and one  and a half month, no more warrenty from XFX.

                              The only thing might help, cuz the fan still running normal and I have a black screen issue, might be a bios update for my Graficcard, but my system do not find the card anymore.

                              Any Idea ?

                               

                              Michael

                                • Re: AMD Driver directX crash
                                  john007

                                  Hello,

                                   

                                  Do you have another GPU to place into the unit just to rule out any other problems?

                                    • Re: AMD Driver directX crash
                                      michaels

                                      Now I am using a low grafic system NVIDIA GT6600. No games playable, lol.

                                      Cuz i am using a fx8350 and my power supply has only 500Watt I think about buying me an NVIDIA Card. GTX970 4G. It is the same price like a R9 390 4G but uses only half of the power.

                                      I am pretty f*** up with AMD. No help from their side. Nobody there to help me with the XFX. Or can tell me why my system don't work and broke down the card.

                                      It looks like they all drink coffee and laugh about that stupid geman, who will by a new card soon.

                                      I tried the bios update for the card, I had in the heater with 105 degrees for an hour, after that the card was found from the system again, but it still had the black screen.

                                      Now I sent it back to XFX Germany, still waiting for anything to happen fron their side for 2 weeks now. I payed a huge money for my opprtunities. The card broke down somehow 23 month old but I thought it was a driver crash. It is the card I think now.

                                      I thank you all for your help.

                                      Michael