1 Reply Latest reply on Jan 2, 2016 12:54 PM by kingfish

    Having trouble installing a Radeon HD 6870 with AMD A4-3420 APU


      I recently gave a buddy of mine an old graphics card I had (AMD HIS Radeon HD 6870) and he's been trying to install it onto his computer which has an AMD APU (AMD A4-3420) but whenever he tries to install the driver the driver install software keeps grabbing the APU driver instead of the video card driver. The video card also isn't showing up in his device manager even though it is receiving power (the fan is spinning). Is there anyway we can get the driver file for the video card directly from you? Like I said when we run the available driver installer it keeps installing the APU instead of the GPU that we really need.


      Here's his PC specs just to make things easier

      PC Model: HP Pavilion p6-2310

      Processor: AMD A4-3420 APU

      Current Display Driver: AMD Radeon HD 6410D

      Operating System: Windows 10 64 bit

      Motherboard: AAHD2-HY (Holly2)

      RAM: 6 Gigs DDR3-1600

      Power Supply: Internal ATX 300W

      Video Card we want to add: HIS Radeon HD 6870


      Thanks for any help, if you need anymore info from us please ask and I'll be sure to check in shortly. I think what we really need is to somehow get the specific driver files for the gpu cause the catalyst installer continues to default to installing the apu driver.