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Strange issue with monitor going black, and audio cutting out during gameplay of certain games, but not others.

Question asked by paydenkp on Dec 29, 2015
Latest reply on Feb 10, 2016 by tsukikovalkyr

Hi,

 

Radeon Software Version - 15.11

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon (TM) R9 Fury Series

Memory Size - 4096 MB

Memory Type - High Bandwidth Memory (HBM)

Core Clock - 1050 MHz

Windows Version - Windows 10 64-bit

System Memory - 32 GB

CPU Type - Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz

 

Monitor - Dell U3415W via DisplayPort

Motherboard - ASUS X99 Deluxe | BIOS Version: 2001

RAM/System Memory type: Kingston Fury 4x8GB

PSU - SeaSonic 1200W Platinum Fully Modular PSU

 

My issue is that when playing some games, my monitor will randomly go black (as in, it's off i.e. black light is off too, not as in, the screen is rendering a black image). The sound cuts out with it as it is coming out of the speakers on the monitor.

 

I've tried swapping DisplayPort ports on my Fury X & my monitor. This did not help.

 

I would guess the monitor is dying, but the issue only occurs when gaming on certain games, so I feel that's ruled out.

 

This issue only occurs when playing these games (that I've tested from my Steam Library):

  • Dark Souls: Prepare to Die edition
  • Warhammer 40,000 Space Marines

It does not occur when playing other games like:

  • Legend of Korra
  • Door Kickers
  • Call of Duty 4: Modern Warfare

The issue does not occur when just web browsing, video watching, or what-have-you that isn't gaming.

 

Adjusting in game graphical settings does not effect whether it happens or not. I've tried disabling everything and putting everything else at minimum on Dark Souls & Warhammer 40,000 Space Marine. The issue still occurs.

 

I'm going to test it with some other games that are also somewhat graphically intensive. Then I'll switch to older AMD Driver 15.7 and see if the issue still occurs on Dark Souls & Warhammer 40K. I don't remember having the issue on that driver, and my system was the same then.


However, any advice would be appreciated for a seemingly weird issue.

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