AnsweredAssumed Answered

Vertical stripes crash with HD7770

Question asked by tibi on Dec 28, 2015
Latest reply on Dec 28, 2015 by tomtalk24

Hello,

 

I have an computer with unchanged hardware configuration since 2 years. I upgraded Windows 10 like 2-3 months ago and I upgraded to Radeon Software 15.12 a couple of weeks ago. Since that time I experience the following:

  • random crashes during play (World of Warcraft, I didn't test (play) with other games)
    • vertical stripes screen (random colors)
    • sound can be heard for 2-3 seconds more, than complete freeze
    • reset required to recover, except
  • after said crash, Windows sometimes doesn't boot (black screen during startup)
    • sometimes a couple of more resets helps
    • safe mode is OK, but sometimes even after safe mode boot doesn't happen
    • it can be resolved by reverting back the display driver to Windows Generic Display Driver (or something like that, my Windows is not English)

This behaviour is very hectic. Sometimes there is no crash for days, but there was a day with like 10 crashes in 2 hours. Sometimes reset helps, sometimes I need to mess with the Display Drivers in Safe mode.

 

My questions:

 

  • What triggers the vertical stripes crash in general?
    • I saw lots of posts about these crashes, even pretty old ones, so I assume this is a general response to a family of faults.
  • Is there any known fault in 15.12, which may cause this?
    • Again, I saw a couple of known faults in the driver release notes, which talked about crashes in specific games, but
      • I assume you don't test all the games.
      • And I don't know if crashes mentioned in the release notes have the same sympthoms.
    • When to expect a solution?
  • Is there a crash log or memory dump or anything I can collect after such crashes? (And attach to my question somehow.)
  • Is there a previous driver, which I can safely use until this is resolved?
    • I don't know what driver version I used before upgrading to 15.12. Is there a version history on my computer somewhere? (Something whis is not wiped already, as I reinstalled this driver a couple of times.)
    • Please point me to an official description on how to install old drivers, as I couldn't manage to install an old driver, yet. My Windows always tells me I'm already using the latest driver (even if I uninstall and use the default Generic Driver).

 

My system specification (copied from Radeon Settings). If you need more info, please let me know. I'm very happy to help to collect any relevant information you need to fix this.

 

Radeon Software Version - 15.12

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon HD 7700 Series

Memory Size - 1024 MB

Memory Type - GDDR5

Core Clock - 1100 MHz

Windows Version - Windows 10

System Memory - 8 GB

CPU Type - Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz

 

Radeon Settings Version - Not Available

Driver Packaging Version - 15.30.1025.1001-151204a-296874C

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1533

Direct3D® Version - 9.14.10.1162

OpenGL® Version - 6.14.10.13416

OpenCL™ Version - 2.0.4.0

AMD Mantle Version - 9.1.10.99

AMD Mantle API Version - 98309

AMD Audio Driver Version - 10.0.0.2

 

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon HD 7700 Series

Device ID - 683D

Vendor ID - 1002

SubSystem ID - E244

SubSystem Vendor ID - 174B

Revision ID - 00

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 2.0 x16

BIOS Version - 015.025.000.006

BIOS Part Number - 113-C441030L-O03

BIOS Date - 2012/10/29 04:37

Memory Size - 1024 MB

Memory Type - GDDR5

Memory Clock - 1250 MHz

Core Clock - 1100 MHz

Total Memory Bandwidth - 80 GByte/s

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

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