I have an fx8350 and a r9 390. I am trying to open adobe premiere elements 13 but it keeps not responding and when I occasionally get in it crashes after a couple seconds. What should I do.
CPU drivers are Windows based and cant be updated. The GPU drivers are the ones you want to check, the latest drivers are provided via AMD Download Drivers.
Yeah check with Adobe, a quick google with your issue and it seems has effected people some time.
Check Windows Event Viewer to see whats causing the crash? Should be under Adobe or Application Error.
it only says that it "Stopped interacting with windows and was closed. what should I do next.
Are you running the latest AMD GPU driver available for your system? If so you may need to ask over on the Adobe forums, or open a support chat thing on their website as seems to be an issue specifically with software rather than hardware.
under device manager it says that I have the most recent drivers for the cpu. Will try the adobe forums.
Thanks so much for your help. It is now working. YEY.
Good to hear man. If you could mark your thread as answered, will help others with a similar question.
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