AnsweredAssumed Answered

[Sapphire R9 390 Nitro Tri-X OC]Black Screen, no input signal

Question asked by ultrayano on Dec 18, 2015
Latest reply on Dec 20, 2015 by ultrayano

GPU: Sapphire R9 390 Nitro Tri-X OC (8GB)
CPU: Intel Core i7 5930K (LGA 2011-v3, 3.50GHz, Unlocked)
Motherboard: ASUS X99-E WS (LGA 2011-v3, Intel X99, SSI CEB)
RAM: G.Skill Ripjaws 4 (4x, 4GB, DDR4-2133, DIMM 288)
PSU: be quiet! DARK POWER PRO P10 (850W)
Operating System & Version: Windows 10 Pro 64-Bit
GPU Drivers: Crimson 15.12 (latest)
Chipset Drivers: latest
Background Applications: Waterfox, Discord, Kaspersky, puush

 

Description of Problem:
I upgraded from a HD7970 (defect) to a Sapphire R9 390 Nitro Tri-X OC (8GB) yesterday.

Since then, I get black screens a few minutes after I boot and sometimes after about 15 minutes or longer. I don't even have to do something to get a black screen. My monitor begins to flicker and freezes, I hear a Windows 10 Sound (probably driver crash) and then my monitor goes black (no signal). Sometimes when I'm in a skype call, discord or teamspeak channel I can hear my friends and can speak with them and sometimes my sound freezes too.

 

 

Troubleshooting:
- Rollback to CCC with DDU

- Reset BIOS

- Update BIOS

 

Made a post on reddit, but I make one here too, because I could return the card till next wednesda.

Outcomes