0 Replies Latest reply on Dec 24, 2015 6:09 PM by reepime

    amdkmdap Crashing Display Drivers - Latest Crimson - R9 380 (Previously R9 270x)

    reepime

      *****EDITED*****     CORRECTED POST AND PROVIDED ADDITIONAL INFORMATION     *****EDITED*****

       


      Error:
      Display Driver amdkmdap stopped responding and has successfully recovered.

       

      Symptom: Games and Videos (possibly others unknown) crash and need to be restarted.

       

      Cause: Unknown.

       

      Note: I've had to edit the post.  At first I thought it was related to CrossFire and Skype,  I didn't seem to have an problems for over 24 hours so I created this post.  Yesterday, while running the computer without Skype and with Crossfire disabled, the issue occurred several times.  I have experienced it while on video calls in Skype, watching YouTube videos in full screen, and while gaming in both full screen and windowed modes.

       

      CPUID HWMonitor reports max temp at 72C under max load for long periods of time without failure.  At time of failure, temps seem to be in low to mid 60's.  Tried running both cards as primary and issue continues.  This was experienced with prior video cards R9 270x (one had been faulty and MSI replaced both cards with R9 380's).

       

      System Configuration:

           Windows 7 Professional x64

           16 GB RAM

           AMD FX-8350 4.0 Ghz

           Dual AMD R9 380 Gaming 4 GB

           240 GB SSD (OS Only)

           1 TB 7200 RPM HDD (Profile and Install Default)

           5 TB 7200 RPM HDD (Recording Storage)

       

      Crimson Overview Information (Today):

           Radeon Software Version - 15.12

           Radeon Software Edition - Crimson

           Graphics Chipset - AMD Radeon (TM) R9 380 Series

           Memory Size - 4096 MB

           Memory Type - GDDR5

           Core Clock - 980 MHz

           Windows Version - Windows 7 (Service Pack 1)

           System Memory - 16 GB

           CPU Type - AMD FX(tm)-8350 Eight-Core Processor

       

      Crimson Overview Information (Old):

           Radeon Software Version - 15.11

           Radeon Software Edition - Crimson

           Graphics Chipset - AMD Radeon (TM) R9 380 Series

           Memory Size - 4096 MB

           Memory Type - GDDR5

           Core Clock - 980 MHz

           Windows Version - Windows 7 (Service Pack 1)

           System Memory - 16 GB

           CPU Type - AMD FX(tm)-8350 Eight-Core Processor

       

      Crimson Software Information:

           Radeon Settings Version - 2015.1118.123.2413

           Driver Packaging Version - 15.30.1025-151117a-296575C

           Provider - Advanced Micro Devices, Inc.

           2D Driver Version - 8.1.1.1533

           Direct3D® Version - 9.14.10.1162

           OpenGL® Version - 6.14.10.13416

           OpenCL™ Version - 2.0.4.0

           AMD Mantle Version - 9.1.10.99

           AMD Mantle API Version - 98309

           AMD Audio Driver Version - 7.12.0.7723

       

      Hardware 1 Information:

           Graphics Card Manufacturer - Powered by AMD

           Graphics Chipset - AMD Radeon (TM) R9 380 Series

           Device ID - 6939

           Vendor ID - 1002

           SubSystem ID - 2015

           SubSystem Vendor ID - 1462

           Revision ID - F1

           Bus Type - PCI Express 3.0

           Current Bus Settings - PCI Express 2.0 x16

           BIOS Version - 015.049.000.004

           BIOS Part Number - MS-V31412-F3

           BIOS Date - 2015/07/13 06:34

           Memory Size - 4096 MB

           Memory Type - GDDR5

           Memory Clock - 1425 MHz

           Core Clock - 980 MHz

           Total Memory Bandwidth - 182 GByte/s

           2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

      Hardware 2 Information:

           Graphics Card Manufacturer - Powered by AMD

           Graphics Chipset - AMD Radeon (TM) R9 380 Series

           Device ID - 6939

           Vendor ID - 1002

           SubSystem ID - 2015

           SubSystem Vendor ID - 1462

           Revision ID - F1

           Bus Type - PCI Express 3.0

           Current Bus Settings - PCI Express 2.0 x16

           BIOS Version - 015.049.000.004

           BIOS Part Number - MS-V31412-F3

           BIOS Date - 2015/07/13 06:34

           Memory Size - 4096 MB

           Memory Type - GDDR5

           Memory Clock - 1425 MHz

           Core Clock - 980 MHz

           Total Memory Bandwidth - 182 GByte/s

           2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

       

      Event Log Information:

      -System

       

      -Provider
      [ Name]Display

       

      -EventID4101

       

      [ Qualifiers]0
      Level3
      Task0
      Keywords0x80000000000000
      -TimeCreated

       

      [ SystemTime]2015-12-18T02:33:32.000000000Z
      EventRecordID11292
      ChannelSystem
      ComputerZeus
      Security
      -EventData

       

      amdkmdap