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amdkmdap Crashing Display Drivers - Latest Crimson - R9 380 (Previously R9 270x)

Question asked by reepime on Dec 18, 2015

*****EDITED*****     CORRECTED POST AND PROVIDED ADDITIONAL INFORMATION     *****EDITED*****

 


Error:
Display Driver amdkmdap stopped responding and has successfully recovered.

 

Symptom: Games and Videos (possibly others unknown) crash and need to be restarted.

 

Cause: Unknown.

 

Note: I've had to edit the post.  At first I thought it was related to CrossFire and Skype,  I didn't seem to have an problems for over 24 hours so I created this post.  Yesterday, while running the computer without Skype and with Crossfire disabled, the issue occurred several times.  I have experienced it while on video calls in Skype, watching YouTube videos in full screen, and while gaming in both full screen and windowed modes.

 

CPUID HWMonitor reports max temp at 72C under max load for long periods of time without failure.  At time of failure, temps seem to be in low to mid 60's.  Tried running both cards as primary and issue continues.  This was experienced with prior video cards R9 270x (one had been faulty and MSI replaced both cards with R9 380's).

 

System Configuration:

     Windows 7 Professional x64

     16 GB RAM

     AMD FX-8350 4.0 Ghz

     Dual AMD R9 380 Gaming 4 GB

     240 GB SSD (OS Only)

     1 TB 7200 RPM HDD (Profile and Install Default)

     5 TB 7200 RPM HDD (Recording Storage)

 

Crimson Overview Information (Today):

     Radeon Software Version - 15.12

     Radeon Software Edition - Crimson

     Graphics Chipset - AMD Radeon (TM) R9 380 Series

     Memory Size - 4096 MB

     Memory Type - GDDR5

     Core Clock - 980 MHz

     Windows Version - Windows 7 (Service Pack 1)

     System Memory - 16 GB

     CPU Type - AMD FX(tm)-8350 Eight-Core Processor

 

Crimson Overview Information (Old):

     Radeon Software Version - 15.11

     Radeon Software Edition - Crimson

     Graphics Chipset - AMD Radeon (TM) R9 380 Series

     Memory Size - 4096 MB

     Memory Type - GDDR5

     Core Clock - 980 MHz

     Windows Version - Windows 7 (Service Pack 1)

     System Memory - 16 GB

     CPU Type - AMD FX(tm)-8350 Eight-Core Processor

 

Crimson Software Information:

     Radeon Settings Version - 2015.1118.123.2413

     Driver Packaging Version - 15.30.1025-151117a-296575C

     Provider - Advanced Micro Devices, Inc.

     2D Driver Version - 8.1.1.1533

     Direct3D® Version - 9.14.10.1162

     OpenGL® Version - 6.14.10.13416

     OpenCL™ Version - 2.0.4.0

     AMD Mantle Version - 9.1.10.99

     AMD Mantle API Version - 98309

     AMD Audio Driver Version - 7.12.0.7723

 

Hardware 1 Information:

     Graphics Card Manufacturer - Powered by AMD

     Graphics Chipset - AMD Radeon (TM) R9 380 Series

     Device ID - 6939

     Vendor ID - 1002

     SubSystem ID - 2015

     SubSystem Vendor ID - 1462

     Revision ID - F1

     Bus Type - PCI Express 3.0

     Current Bus Settings - PCI Express 2.0 x16

     BIOS Version - 015.049.000.004

     BIOS Part Number - MS-V31412-F3

     BIOS Date - 2015/07/13 06:34

     Memory Size - 4096 MB

     Memory Type - GDDR5

     Memory Clock - 1425 MHz

     Core Clock - 980 MHz

     Total Memory Bandwidth - 182 GByte/s

     2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

 

Hardware 2 Information:

     Graphics Card Manufacturer - Powered by AMD

     Graphics Chipset - AMD Radeon (TM) R9 380 Series

     Device ID - 6939

     Vendor ID - 1002

     SubSystem ID - 2015

     SubSystem Vendor ID - 1462

     Revision ID - F1

     Bus Type - PCI Express 3.0

     Current Bus Settings - PCI Express 2.0 x16

     BIOS Version - 015.049.000.004

     BIOS Part Number - MS-V31412-F3

     BIOS Date - 2015/07/13 06:34

     Memory Size - 4096 MB

     Memory Type - GDDR5

     Memory Clock - 1425 MHz

     Core Clock - 980 MHz

     Total Memory Bandwidth - 182 GByte/s

     2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

 

Event Log Information:

-System

 

-Provider
[ Name]Display

 

-EventID4101

 

[ Qualifiers]0
Level3
Task0
Keywords0x80000000000000
-TimeCreated

 

[ SystemTime]2015-12-18T02:33:32.000000000Z
EventRecordID11292
ChannelSystem
ComputerZeus
Security
-EventData

 

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