2 Replies Latest reply on Dec 17, 2015 7:32 AM by slick

    MSI R9 390 keeps crashing, (not just in game but on desktop/everywhere)


      Hi, I just built my pc using this gpu, MSI R9 390 gaming 8G. Everything was going okay until I uninstalled the audio driver because the sound wasn't working for any of my ports. I keep getting the error, AMD display driver has stopped responding and has recovered, every second. I have not played any games yet and all I've done with this pc is update my drivers and OS. The problem even persists at my login account page. 


      When I get the lucky chance before my pc crashes to uninstall the graphics driver, the problem stops after a restart. I have tried reinstalling the drivers but that didn't work. I also tried reinstall a fresh copy of my windows 8 and 10 and the moment I install the drivers, the display driver starts "not responding".

        • Re: MSI R9 390 keeps crashing, (not just in game but on desktop/everywhere)

          What are your full system specifications?


          What PSU are you using?


          Does this occur on several different driver versions? Try our latest Crimson 15.11.1 Beta drivers, then try an older Catalyst driver 15.11.1 Beta.


          Do you have a second computer you can try the graphics card on to see if the same issue occurs?

          • Re: MSI R9 390 keeps crashing, (not just in game but on desktop/everywhere)

            Try maybe: regedit in seach > hkey_local_machine > system > currentcontrolset > control > scroll to graphicsdrivers and click on that see if you have TdrDelay delete that than right-click new> and choose the 32 or 64 bit whatever your system is. Rename the new to: TdrDelay the "T" and "D" capital just as typed. Right-click on it and change Value data from 0 > 8 and should already be on Hexadecimal. Restart comp and see if it fixes it. If not than try changing the value from 8 to 10. Restart and see if it fixes it.


            If not try and simply reseat your card, ram and cables, make sure everything is firmly pressed in even if it is clicked in properly. If it still doesn't work than try one ram stick at a time


            I remember removing the graphics card and re-installing it firmly pressing everything solved it for me after going through all this driver/software stuff for days. It was because I removed it for dust cleaning and even though I replaced it, it still apparently needed re-seating