AnsweredAssumed Answered

Three monitors connected and I'm getting windows black screen and driver crashes

Question asked by ei02028 on Dec 7, 2015
Latest reply on Dec 9, 2015 by amdmatt

Hi guys,


Since I've connected a third monitor to my system, I'm having casual (but frequent - every 15/30 mins) black screens on all monitors (usually takes 2s and than it's back to normal) or, when is more serious, the graphic driver crashes, takes like 10s to get back to normal and afterwards it displays an AMD error message saying that the drive crashed. Sometimes I'm not even playing or watching anything...


Can you help me?


Here's my PC config:


Windows 10 Professional (x64) (build 10240)
Install Language: English (United States)
System Locale: Portuguese (Portugal)
Installed: 2015-07-29 15:58:10
Servicing Branch: Current Branch (CB)
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)


Enclosure Type: Desktop



3.50 gigahertz Intel Core i5-4690K
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded



Board: Z97 GAMING 5 (MS-7917) 1.0
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. V1.0 04/08/2014



1239.89 Gigabytes Usable Hard Drive Capacity
478.13 Gigabytes Hard Drive Free Space


ASUS BW-16D1HT [Optical drive]
SONY DVD RW DRU-880S [Optical drive]


KINGSTON SHFS37A240G [Hard drive] (240.06 GB) -- drive 0, s/n 50026B724901C7AE, rev 583ABBF0, SMART Status: Healthy
WDC WD10EZEX-00BN5A0 [Hard drive] (1000.20 GB) -- drive 1, s/n WD-WCC3F4SFRFF2, rev 01.01A01, SMART Status: Healthy



12238 Megabytes Usable Installed Memory


Slot 'ChannelA-DIMM0' has 4096 MB
Slot 'ChannelA-DIMM1' has 2048 MB
Slot 'ChannelB-DIMM0' has 4096 MB
Slot 'ChannelB-DIMM1' has 2048 MB
c: (NTFS on drive 0) *239.69 GB8.89 GB free
e: (NTFS on drive 1)1000.20 GB469.24 GB free
* Operating System is installed on c:


None detected


local user accountslast logon
monteiro2015-12-07 08:50:18(admin)
local system accounts
Administrator2013-10-21 21:57:49(admin)
HomeGroupUser$2015-08-08 23:07:20
Marks a disabled account; Marks a locked account



HP Deskjet 2540 serieson WSD-d3091c67-853c-4fec-a293-19fa84c7cc9d.003a
Microsoft Print To PDFon PORTPROMPT:
Microsoft Shared Fax Driveron SHRFAX:
Microsoft XPS Document Writer v4on PORTPROMPT:
Send to Microsoft OneNote 15 Driveron nul:



Intel(R) 9 Series Chipset Family SATA AHCI Controller



AMD Radeon R9 200 Series [Display adapter]
ASUS VH242H [Monitor] (23.4"vis, s/n 9ALMTF032766, October 2009)
LG W2242 [Monitor] (23.0"vis, s/n 336768, January 2008)
SAMSUNG [Monitor] (21.7"vis, November 2010)



Microsoft Storage Spaces Controller
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Standard Enhanced PCI to USB Host Controller (2x)



AMD High Definition Audio Device
Realtek High Definition Audio