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AMD Radeon R9 380 freezes when playing League of Legneds

Question asked by darkson on Dec 4, 2015

Just received my new PC with an AMD Radeon R9 380 loaded a few key programs and began to play league of legends.  For some reason 10-12 minutes into the game my system freezes.  Not a blue screen or flicker just hard freeze.  Once it freezes I have to hard restart my PC before I can do anything else.  I have tried to uninstall and reinstall the drives and this is still happening.  I see that this is a pretty common issue but I have not found anyone that says they have the solution.  I have tried everything in the forums and nothing else is working.  Please help me if you can.  Below you will see my system specs:

 

System Information

------------------

Time of this report: 12/4/2015, 19:34:18

       Machine name: GAMEPURIFIER

   Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.151014-0600)

           Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

       System Model: iBuyPower

               BIOS: F2

          Processor: AMD FX(tm)-9590 Eight-Core Processor            (8 CPUs), ~4.7GHz

             Memory: 8192MB RAM

Available OS Memory: 8158MB RAM

          Page File: 1895MB used, 7542MB available

 

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.03.9600.17415 64bit Unicode

 

Card name: AMD Radeon (TM) R9 380 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6939)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_20151462&REV_F1

     Display Memory: 7910 MB

   Dedicated Memory: 4070 MB

      Shared Memory: 3840 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: SAMSUNG

         Monitor Id: SAM0B54

        Native Mode: 1366 x 768(p) (59.790Hz)

        Output Type: HDMI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1429 (English)

     Driver Version: 15.300.1025.0

        DDI Version: 11.1

     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported

Hybrid Graphics GPU: Integrated

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 11/18/2015 03:20:24, 1496736 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71EE2-2A79-11CF-DB77-12004CC2C435}

          Vendor ID: 0x1002

          Device ID: 0x6939

          SubSys ID: 0x20151462

        Revision ID: 0x00F1

Driver Strong Name: oem6.inf:cb0ae414c2739684:ati2mtag_Tonga:15.300.1025.0:pci\ven_1002&dev_6939&rev_f1

     Rank Of Driver: 00DA2000

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

   Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

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