2 Replies Latest reply on Dec 4, 2015 10:22 AM by slavenk

    black screen

    slavenk

      I get randomly black screen. I bought my brand new graphic card, r9 380 4gb. When im in game just get black screen, hear sounds in background, but cant do anything, only restart pc. My keyboard dosnt work, mouse etc.  Sometimes that happens 3times on day, sometimes 1 time in 5 days. Is there any help for this? (sorry for bad english)

       

      Sorry if this thread is on wrong place, its my first.

       


      CPU:Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz

      CPU Fan:LC CC-120

      Motherboard:Asus P8Z77-V LX

      Video Board:AMD Radeon R9 380 4GB DDR5

      RAM:2 x 4 GB DDR3 RAM

      SSD:Kingston V300 240GB

      PSU:OCZ 850W ZX 80+ Gold

      Monitor:Benq GL2460 24'

      OS:Microsoft Windows 8.1 Pro 64-bit

        • Re: black screen
          amdmatt

          What graphics drivers are you using?

           

          I would recommend performing the following.

           

          1. Updating to the most recent Crimson 15.11.1 Beta drivers
          2. Trying an older Catalyst driver such as 15.7.1 or 15.11 Beta
          3. Ensuring Windows is fully up to date
          4. Updating your Motherboard bios to the latest revision
          5. Ensuring that you are using the latest chipset drivers

           

          If the issues persist after following the above, i would recommend trying the graphics card on a different computer to see if the same issue occurs. This will also allow you to test to see if your power supply could be causing this issue.

            • Re: black screen
              slavenk

              I use 15.7, also tried older ones, black screen is still there. Bios, motherboard are up to date! Windows also, i was on win 10, and instaled 8.1, still the same!

               

              Today I update new drivers, Crimson, I'll wait a few days and will let you know what you what's going on.

               

              Graphic Card is new, like PSU.