AnsweredAssumed Answered

Error "GPU does not support DirectX 11.0"  (yet, dxdiag verifies support for DirectX 12)   RADEON R9 270

Question asked by on Dec 2, 2015
Latest reply on Dec 8, 2015 by

I have the following video card in a system I had custom built by CyperpowerPC earlier this year:





I just installed the new Star Wars Battlefront game (prior to this I didn't really game on the machine other than WoW).  Battlefront won't launch, it gives the following error:






I've been on the phone with EA tech support all evening, and they are basically out of ideas at this point. They think maybe the video card is corrupted. I'm hoping to get some more things to try before I file a warranty claim  (as this is only their guess)



We tried re-installing the AMD software/drivers (radeon-crimson-15.11-win10-64bit), which then updated to 15.30.1025-151117a-296567C.

We tried running the game "as administrator"

Tried re-installing the game.

We tried a clean boot (msconfig, disabling all services) and same error.

Tried creating a new local administrator account and running came from that.


I sent them DXDIAG output and MSINFO output, and they reviewed it and said it all looks good. Below is some add'l info.






partial dxdiag output:



         DirectX Version: 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.10586.0000 64bit Unicode




DxDiag Notes


      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

        Sound Tab 4: No problems found.

          Input Tab: No problems found.




DirectX Debug Levels


Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)




Display Devices


          Card name: AMD Radeon (TM) R9 200 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6811)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_6811&SUBSYS_92701682&REV_00

     Display Memory: 10185 MB

   Dedicated Memory: 2030 MB

      Shared Memory: 8155 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: SAMSUNG

         Monitor Id: SAM050F

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: HDMI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1429 (English)

     Driver Version: 15.300.1025.0

        DDI Version: 12

     Feature Levels: 9.3,9.2,9.1

       Driver Model: WDDM 2.0

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 11/17/2015 12:00:00 AM, 1518720 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B71EE2-2B51-11CF-A770-7AB2BEC2C535}

          Vendor ID: 0x1002

          Device ID: 0x6811

          SubSys ID: 0x92701682

        Revision ID: 0x0000

Driver Strong Name: oem56.inf:cb0ae4144e234688:ati2mtag_R575:15.300.1025.0:pci\ven_1002&dev_6811&rev_00

     Rank Of Driver: 00D12000

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 






Is there anything else I can try? EA support said they haven't seen this error.


I don't know if I should file warranty (will likely be a pain, it's a custom built system but was put together by CyperpowerPC so based on AMD's warranty page I'll have to go through CyberpowerPC and not sure how easy it's going to be to convince them that this is a hardware issue).



Thanks in advance