1 Reply Latest reply on Jan 8, 2016 7:52 AM by tempp

    Dell Precision M4800 qhd Firepro M 5100  mouse freezing

    czagawara@gmail.com

      Hi all

      Yesterday I received  my laptop and I'm  not very happy  right  now as a was when buying.
      Ok so straight  away  I notes mouse  cursor freezing  every few minuts .freeze  time is about 2-3 seconds.

      System is runing ok.if I play some move in the browser is not freeze at all. only cursor is freeze.


      Mi Acction taken so far -

      Reinstal windows

      Instal drivers one by one

      Run all posible diagnostic software

      Instal AMD drivers from website and dell website
      Nothing listed  above helped:-(

      But.....

       

       

       

      When I connect  external monitor thrugh hdmi all problems are gone!!!

      When I set boot screens  visble all ok!!

      When I set to see only laptop screen  but stil have external monitor connected  is also ok!!

      Even when I have hdmi plugged   to laptop and its not plug to monitor everything, is ok!!


      This is very strange  behaviour 

      I would appreciate if someone  can help

      Bart