AnsweredAssumed Answered

Dell Precision M4800 qhd Firepro M 5100  mouse freezing

Question asked by on Dec 2, 2015
Latest reply on Jan 8, 2016 by tempp

Hi all

Yesterday I received  my laptop and I'm  not very happy  right  now as a was when buying.
Ok so straight  away  I notes mouse  cursor freezing  every few minuts .freeze  time is about 2-3 seconds.

System is runing ok.if I play some move in the browser is not freeze at all. only cursor is freeze.

Mi Acction taken so far -

Reinstal windows

Instal drivers one by one

Run all posible diagnostic software

Instal AMD drivers from website and dell website
Nothing listed  above helped:-(





When I connect  external monitor thrugh hdmi all problems are gone!!!

When I set boot screens  visble all ok!!

When I set to see only laptop screen  but stil have external monitor connected  is also ok!!

Even when I have hdmi plugged   to laptop and its not plug to monitor everything, is ok!!

This is very strange  behaviour 

I would appreciate if someone  can help