AnsweredAssumed Answered

hd 5800, can't install Crimson Edition Beta

Question asked by victord66 on Nov 28, 2015
Latest reply on Nov 28, 2015 by kingfish

I've tried twice to install the AMD Radeon Software Crimson Edition Beta on my pc, but both time got an error that it did not install.  Looks like the audio driver and install manager installed, but not the video driver.   Is my card not compatible?   Should I do an uninstall ?




System Information



   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)

           Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

       System Model: System Product Name

               BIOS: BIOS Date: 08/27/10 13:04:41 Ver: 08.00.15

          Processor: Intel(R) Core(TM) i5 CPU         680  @ 3.60GHz (2 CPUs), ~3.6GHz

             Memory: 8192MB RAM

Available OS Memory: 8184MB RAM

          Page File: 3186MB used, 13690MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode




Display Devices


          Card name: AMD Radeon HD 5800 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6898)

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_0B001002&REV_00

     Display Memory: 4095 MB

   Dedicated Memory: 1010 MB

      Shared Memory: 3085 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: BenQ GW2760HS

      Monitor Model: BenQ GW2760HS

         Monitor Id: BNQ78CA

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: DVI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1404 (English)

     Driver Version: 15.200.1062.0

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 7/15/2015 21:11:48, 1445224 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71EE2-2BD8-11CF-CE76-0A2BBEC2C535}


Overclocking?   No

Power Supply ( wattage,manufacturer, and model number ) Thermaltake W0100RU 500W purepower ATX2.0

Have you checked for a Motherboard bios update?  No – I’m terrified of bricking my pc.

Windows Update current? 'Optional' updates installed?  All important updates installed – optional updates – no.

When did the issue first appear?   Just today, went to install the new Crimson package.

Steps you have taken to correct the issue -  Restored a disk image.