AnsweredAssumed Answered

Why does my AMD Driver Keep Crashing while I play SWTOR?

Question asked by starz102@gmail.com on Nov 14, 2015

Issue Description:

Since getting an R7 370 4G Graphics card installed on my desktop, which has been since October 5 2015, it crashes periodically while I'm playing SWTOR. Only SWTOR does this, all my other games and apps run the graphics card fine.

I was able to look up information on the crashes from the reliability monitor. I am going to provide the information for it and the crash reports below. Here is the information:

 

My Desktop Rig:

12 GB RAM

240 GB SSD, 1TB HDD

AMD Radeon R7 370 4G GPU

AMD FX(tm)-8320* Core 3.5GHz CPU

Windows 10 Pro

ASRock 970 Extreme3 R2.0 Bus Clock: 200 megahertz UEFI: American Megatrends Inc. P2.20 08/05/2015

Power Supply=  VV0423RU1211000320 is what was on the sticker I could find and I wouldn't know the first thing about pulling it out.

 

Currently using AMD Catalyst 15.11 Beta. I've tested it on 15.7.1, 15.9 Beta

My display is using HDMI output, and I use an HP HD-1080p 1920 x  1080

 

SWTOR Game Settings:

Full screen, ultra graphics. V-Sync and Triple Buffering are turned on when it is completely in Full Screen mode

1920 x 1080 resolution, 60 Refresh Rate

 

I have run it with AMD's optimized settings turned on and the same thing happens

I have turned up the fan speed to ma

 

 

SWTOR Crash:

 

This is what I get from the Reliability monitor when the GPU's driver fails:

 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: swtor.exe
Application Version: 1.0.0.0
Application Timestamp: 5637a006
Hang Signature: d084
Hang Type: 134217729
OS Version: 10.0.10240.2.0.0.256.48
Locale ID: 4105
Additional Hang Signature 1: d0845a17a0dcd98ae3dd38b9cc256e7b
Additional Hang Signature 2: 06a5
Additional Hang Signature 3: 06a525be116a0b0fe6e3dac3e6f49a10
Additional Hang Signature 4: 561a
Additional Hang Signature 5: 561a5eedcefc67ef5d604e0ab5842531
Additional Hang Signature 6: 4b2a
Additional Hang Signature 7: 4b2a45434106c141dab24dfbac8c6e57

Extra information about the problem
Bucket ID: 7bcc635d2b1e6aea89a48d9d4d36d016 (128948033583)

 

 

 

Hardware Error Report/Driver Crash Report:

 

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe00011060010
Parameter 2: fffff8004503cd78
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_10240
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.10240.2.0.0.256.48
Locale ID: 4105

Extra information about the problem
Bucket ID: LKD_0x117_Tdr:9_IMAGE_atikmpag.sys

 

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00009f623b0
Parameter 2: fffff8004503cd78
Parameter 3: 0
Parameter 4: 548
OS version: 10_0_10240
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.10240.2.0.0.256.48
Locale ID: 4105

 

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00009f623b0
Parameter 2: fffff8004503cd78
Parameter 3: 0
Parameter 4: 1d14
OS version: 10_0_10240
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.10240.2.0.0.256.48
Locale ID: 4105

 

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00011060010
Parameter 2: fffff8004503cd78
Parameter 3: 0
Parameter 4: 1d14
OS version: 10_0_10240
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.10240.2.0.0.256.48
Locale ID: 4105

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