0 Replies Latest reply on Nov 14, 2015 2:49 PM by starz102@gmail.com

    Why does my AMD Driver Keep Crashing while I play SWTOR?

    starz102@gmail.com

      Issue Description:

      Since getting an R7 370 4G Graphics card installed on my desktop, which has been since October 5 2015, it crashes periodically while I'm playing SWTOR. Only SWTOR does this, all my other games and apps run the graphics card fine.

      I was able to look up information on the crashes from the reliability monitor. I am going to provide the information for it and the crash reports below. Here is the information:

       

      My Desktop Rig:

      12 GB RAM

      240 GB SSD, 1TB HDD

      AMD Radeon R7 370 4G GPU

      AMD FX(tm)-8320* Core 3.5GHz CPU

      Windows 10 Pro

      ASRock 970 Extreme3 R2.0 Bus Clock: 200 megahertz UEFI: American Megatrends Inc. P2.20 08/05/2015

      Power Supply=  VV0423RU1211000320 is what was on the sticker I could find and I wouldn't know the first thing about pulling it out.

       

      Currently using AMD Catalyst 15.11 Beta. I've tested it on 15.7.1, 15.9 Beta

      My display is using HDMI output, and I use an HP HD-1080p 1920 x  1080

       

      SWTOR Game Settings:

      Full screen, ultra graphics. V-Sync and Triple Buffering are turned on when it is completely in Full Screen mode

      1920 x 1080 resolution, 60 Refresh Rate

       

      I have run it with AMD's optimized settings turned on and the same thing happens

      I have turned up the fan speed to ma

       

       

      SWTOR Crash:

       

      This is what I get from the Reliability monitor when the GPU's driver fails:

       

      Description
      A problem caused this program to stop interacting with Windows.
      Faulting Application Path: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor.exe

      Problem signature
      Problem Event Name: AppHangB1
      Application Name: swtor.exe
      Application Version: 1.0.0.0
      Application Timestamp: 5637a006
      Hang Signature: d084
      Hang Type: 134217729
      OS Version: 10.0.10240.2.0.0.256.48
      Locale ID: 4105
      Additional Hang Signature 1: d0845a17a0dcd98ae3dd38b9cc256e7b
      Additional Hang Signature 2: 06a5
      Additional Hang Signature 3: 06a525be116a0b0fe6e3dac3e6f49a10
      Additional Hang Signature 4: 561a
      Additional Hang Signature 5: 561a5eedcefc67ef5d604e0ab5842531
      Additional Hang Signature 6: 4b2a
      Additional Hang Signature 7: 4b2a45434106c141dab24dfbac8c6e57

      Extra information about the problem
      Bucket ID: 7bcc635d2b1e6aea89a48d9d4d36d016 (128948033583)

       

       

       

      Hardware Error Report/Driver Crash Report:

       

      Description
      A problem with your hardware caused Windows to stop working correctly.

      Problem signature
      Problem Event Name: LiveKernelEvent
      Code: 117
      Parameter 1: ffffe00011060010
      Parameter 2: fffff8004503cd78
      Parameter 3: 0
      Parameter 4: 0
      OS version: 10_0_10240
      Service Pack: 0_0
      Product: 256_1
      OS Version: 10.0.10240.2.0.0.256.48
      Locale ID: 4105

      Extra information about the problem
      Bucket ID: LKD_0x117_Tdr:9_IMAGE_atikmpag.sys

       

      Problem signature
      Problem Event Name: LiveKernelEvent
      Code: 141
      Parameter 1: ffffe00009f623b0
      Parameter 2: fffff8004503cd78
      Parameter 3: 0
      Parameter 4: 548
      OS version: 10_0_10240
      Service Pack: 0_0
      Product: 256_1
      OS Version: 10.0.10240.2.0.0.256.48
      Locale ID: 4105

       

      Problem signature
      Problem Event Name: LiveKernelEvent
      Code: 141
      Parameter 1: ffffe00009f623b0
      Parameter 2: fffff8004503cd78
      Parameter 3: 0
      Parameter 4: 1d14
      OS version: 10_0_10240
      Service Pack: 0_0
      Product: 256_1
      OS Version: 10.0.10240.2.0.0.256.48
      Locale ID: 4105

       

      Problem signature
      Problem Event Name: LiveKernelEvent
      Code: 141
      Parameter 1: ffffe00011060010
      Parameter 2: fffff8004503cd78
      Parameter 3: 0
      Parameter 4: 1d14
      OS version: 10_0_10240
      Service Pack: 0_0
      Product: 256_1
      OS Version: 10.0.10240.2.0.0.256.48
      Locale ID: 4105