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R9 390 faulty card? - Weird textures in Fallout 4 and start up screen

Question asked by kakinou on Nov 11, 2015
Latest reply on Nov 11, 2015 by ray_m

CPU: Intel i7 2600k 3.4GHz
GPU: ATI Radeon HD6970 2gb (OLD)
RAM: 8192mb
Power Supply: Thermaltake 875 Watts Toughpower XT
Motherboard: Z68X-UD3R-B3

 

Hi All,

 

I've recently gotten myself a new graphics card - MSI R9 390 8gb to replace my old ATI Radeon HD6970 2gb.

 

Here are the steps I followed:

 

1. Uninstall software of HD6970

2. Power off and take out HD6970 from motherboard

3. Add MSI R9 390 8gb onto motherboard and plugged 6 pin and 8 pin cables in

4. Turned on PC (Concern starts here)http://imgur.com/pQqe1uM

At first, it did not work. I kept getting the issue of 0xc0000428. But, after fiddling around with the cables. I was able to log into my computer so i did step 5.

 

5. Added R9 390 disc and installed new driver

 

The main reason i bought this card was to be able to play Fallout 4 max graphics. I was initially able to, however the next day when i turned on my computer. The texture of Fallout 4 were jumpy and some shades were of different color(purple). This was obviously not right.

 

Shortly, my AMD Gaming Evolved kept saying there is a newer driver (15.7.1) and gives me a link to download it. I've tried multiple times, it kept giving me the error of "Installation Complete (warnings occured during installation)".

 

I opened the log and here is what it says:

 

<?xml version="1.0"?>

<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>

<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">

  <general>

    <cmdline>-UI </cmdline>

    <time>11/11/15 21:46:16</time>

    <action>install</action>

    <download></download>

  </general>

  <dcm>

    <device>

     <name></name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0xaac8</chipid>

     <vendorid>0x1002</vendorid>

     <ssid>0xaac8</ssid>

     <ssvid>0x1462</ssvid>

     <classcode>0x040300</classcode>

     <revisionid>0x00</revisionid>

    </device>

    <primary>

     <name>AMD Radeon (TM) R9 390 Series</name>

     <manufacture>Advanced Micro Devices, Inc.</manufacture>

     <chiptype></chiptype>

     <chipid>0x67b1</chipid>

     <vendorid>0x1002</vendorid>

     <ssid>0x2015</ssid>

     <ssvid>0x1462</ssvid>

     <classcode>0x030000</classcode>

     <revisionid>0x80</revisionid>

    </primary>

  </dcm>

  <exist>

<package>

    <description>AMD Catalyst Install Manager</description>

    <result></result>

    <version>8.0.916.0</version>

    <size>20 </size>

</package>

<package>

    <description>HDMI Audio Driver</description>

    <result></result>

    <version>10.0.0.01</version>

    <size>1 </size>

</package>

<package>

    <description>AVIVO</description>

    <result></result>

    <version>11.6.0.51125</version>

    <size>3 </size>

</package>

<package>

    <description>AMD Accelerated Video Transcoding</description>

    <result></result>

    <version>13.30.100.41120</version>

    <size>3 </size>

</package>

<package>

    <description>AMD Drag and Drop Transcoding</description>

    <result></result>

    <version>2.00.0000</version>

    <size>1 </size>

</package>

<package>

    <description>WMV9/VC-1 Video Playback</description>

    <result></result>

    <version>1.00.0000</version>

    <size>1 </size>

</package>

<package>

    <description>AMD Catalyst Control Center</description>

    <result></result>

    <version>2015.0804.21.41908</version>

    <size>150 </size>

</package>

<package>

    <description>ACP Application</description>

    <result></result>

    <version>2.15.30.0019</version>

    <size>1 </size>

</package>

  </exist>

  <install>

<package>

    <description>AMD Display Driver</description>

    <result>Fail</result>

    <version>15.200.1062.1004</version>

    <size>90 </size>

</package>

<package>

    <description>HDMI Audio Driver</description>

    <result>Succeed</result>

    <version>10.0.0.01</version>

    <size>1 </size>

</package>

<package>

    <description>AMD Catalyst Install Manager</description>

    <result>Succeed</result>

    <version>8.0.916.0</version>

    <size>20 </size>

</package>

<package>

    <description>AMD Gaming Evolved App</description>

    <result>Succeed</result>

    <version>2.11.000</version>

    <size>49 </size>

</package>

  </install>

  <uninstall>

  </uninstall>

  <downloaded>

  </downloaded>

  <resource>

    <hwinfo>Hardware information</hwinfo>

    <existpkg>Existing packages</existpkg>

    <pkg2inst>Packages for install</pkg2inst>

    <pkg2uninst>Packages for uninstall</pkg2uninst>

    <otherdev>Other detected devices</otherdev>

    <errmsg>Error messages</errmsg>

    <name>Name</name>

    <manufacture>Manufacturer</manufacture>

    <chiptype>Chip type</chiptype>

    <chipid>Device ID</chipid>

    <otherhw>Other hardware</otherhw>

    <download>Download packages</download>

    <succeed>Success</succeed>

    <fail>Fail</fail>

    <vendorid>Vendor ID</vendorid>

    <classcode>Class Code</classcode>

    <revisionid>Revision ID</revisionid>

    <ssid>Subsystem ID</ssid>

    <ssvid>Subsystem vendor ID</ssvid>

    <header1>Catalyst™ Install Manager</header1>

    <header2>Installation Report</header2>

    <finalstatus>Final Status:</finalstatus>

    <versionofitem>Version of Item:</versionofitem>

    <size>Size:</size>

    <bytes>Mbytes</bytes>

  </resource>

  <error><msg>Driver Install: the installation failed</msg></error></monetreport>

 

So what is the issue?

 

My main question is, do i have a faulty card? Should i be getting a new one? or is this a common issue and can be fixed.

 

Also, refering back to step 4 where the problems began. Despite being successful in login on, whenever i start my computer; the first screen looks like this http://imgur.com/pQqe1uM

 

Please help!

Outcomes