AnsweredAssumed Answered

Windows 10 and 15.7.1 driver - BSoDs/ Driver crash/ Black Screen!!!

Question asked by ar1hur on Oct 9, 2015
Latest reply on Oct 18, 2015 by ar1hur

Hello dear and respected users AMD. I have problem with my laptop (Samsung NP305E5A S01 UA)... So i have AMD E2 3000M + embedded in core - AMD Radeon HD6380G and a discrete AMD Radeon HD 6490M (renamed in 7400M) and i have Windows 10 Pro X64 + Driver 15.7.1. And my problem it when i try install driver my laptop show me BSoD Video_ TDR_Failure, or work fine after install driver, but dont long - 30 seconds only and with crashes: "The driver stopped responding and has successfully recovered". Next will BSoD. I must join in safe mode for install default Microsoft display driver. I am trying install windows 7/8.1/10 and driver 14/15. But its again... Ubuntu 15.04 work fine... Max resolution, good fps in GUI. My HD 7400M with yellow warning icon. I used Windows 10 - month and its worked fine, but once I opened the game (DirectX window - game) and saw the broken pixels and BSoD, but more i dont saw broken pixels. 2 Month and i was only 2 times correct install driver and its works fine, but after restart laptop again BSoD now i with low resolution, without perfomance. Dear community, please help me. You only my hope and dont have another support. I want know, can I fix it or no. Its problem in software or in device. Big thanks. I checked the Event Viewer windows - Kernel Power 41 (63), and i added dmp file:

System

 

-Provider
[ Name]Microsoft-Windows-Kernel-Power
[ Guid]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}

 

EventID41
Version3
Level1
Task63
Opcode0
Keywords0x8000200000000002
-TimeCreated

 

[ SystemTime]2015-10-09T14:09:51.083063100Z
EventRecordID692
Correlation
-Execution

 

[ ProcessID]4
[ ThreadID]8
ChannelSystem
ComputerDESKTOP-9C9GIMR
-Security

 

[ UserID]S-1-5-18
-EventData

 

BugcheckCode278
BugcheckParameter10xffffe00027a5f010
BugcheckParameter20xfffff800f3c1ccac
BugcheckParameter30xffffffffc0000001
BugcheckParameter40x5
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0

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