AnsweredAssumed Answered

R9 390 (only a month old) - Screen freezes, pixels appears, mouse and keyboard stops working (see pic)

Question asked by reddit_mori on Oct 6, 2015
Latest reply on Oct 7, 2015 by reddit_mori


All of my drivers are up to date (motherboard, gpu, cpu)

The only program I was running at the time was Firefox. I also tried turning hardware acceleration off.

This is happening multiple times a day.

See pic,


I am 90% this GPU is defective. If so, what steps do I need to take to get it replace/RMA?


Operating - System Windows 10 Enterprise 64-bit

CPU - Intel Core i5 4440 @ 3.10GHz 44 °C Haswell 22nm Technology

RAM - 8.00GB Single-Channel DDR3 @ 799MHz (11-11-11-28)

Motherboard - ASRock H97M Pro4 (CPUSocket) 46 °C

Graphics - SyncMaster (1680x1050@60Hz) 8192MB ATI AMD Radeon R9 390 Series (C.P. Technology) 58 °C

Storage - 111GB KINGSTON SV300S37A120G (SSD) 26 °C 931GB Seagate ST1000DM003-1ER162 (SATA) 27 °C

Optical Drives - No optical disk drives detected

Audio - AMD High Definition Audio Device