In order to get any meaningful support for your issue, the following information is requested:
Please do not post any DXdialog or links to a image.
Please post in an appropriate forum.
Laptop exact model number
Operating system? Is this the original OS?
Graphics chip (card)
Switchable graphics? (AMD + Intel or AMD + AMD)
When did this issue first appear?
What steps have you taken to correct the issue?
Have you searched Windows Update for relevant 'optional'updates?
Graphics card(s) ( exact card..not the series)
Power Supply ( wattage,manufacturer, and model number )
Have you checked for a Motherboard bios update?
Windows Update current? 'Optional' updates installed?
When did the issue first appear?
Steps you have taken to correct the issue
Try reinstalling the graphics drivers:
1. Manually select your graphics drivers HERE (I would use the beta drivers) and download/save to your desktop.
2. Remove old drivers using 'uninstall a program' in the computer control panel****
FOR COMPUTERS WITH INTEL PROCESSORS***
Select AMD Catalyst Install manager and EXPRESS uninstall all AMD software including the install manager. Reboot. Install the new driver suite. Reboot.
FOR COMPUTERS WITH AMD PROCESSORS***
Select AMD Catalyst Install manager and selectively uninstall the graphics drivers and CCC only. Reboot. Install the new driver suite. Reboot.
Note: Disable all anti-virus/ anti-malware/ anti-anything while performing the installation. Very important.
Please note that if you choose "Express Install" the new drivers, it will automatically install the 'Gaming Evolved' (raptr) app in addition to the drivers. If you do not wish to have raptr on your computer, choose 'Custom' install the new drivers and uncheck the box next to 'Gaming Evolved'.
This is a proven installation method that will work 99% of the time for everybody. However, there is the 1% who will need to use the 'Clean' install method. Use this if you run into issues.