HP Intel Core i7-4702MQ @ 2.20GHz
64-bit Operating System
Since I upgraded my system from Windows 8.1 to Windows 10, it is coming up with Internal Power Error code.
I tried everything that I could find on the Internet to resolve the issue, except reverting back to Windows 8.1
I had to disable AMD Radeon HD 8750M adapter (Device Manager) to stop the error, but now my GPU fan is suddenly making a loud sound.
Please help.
Thank you for taking out time to write.
Yes, I disable/enabled, uninstalled/installed, ran updates, (restarted) several times, but it's not working.
Though I never disabled Windows Defender prior to installing or updating. Does it make any deference?
Laptop Model: HP Probook 470 G1
I'd make certain you have all the latest drivers installed from HP here. As you have an Intel integrated GPU installed alongside your AMD GPU, I'd recommending uninstalling both drivers, then installing the Intel GPU driver, reboot, and then install the AMD driver. Make certain you have the chipset drivers current as well.
And yes, it is recommended that the antivirus software be disabled during installation.
What is the Internal Power Error code you are seeing?
I'll follow your instructions and update. Thank you.
This is the screen I'm seeing...
There are a few resources for this error:
Windows 10 AMD 8750m Internal Power Error in which the solution for many was to:
"First make sure you update the INTEL graphics driver to the latest version of the Windows 10 driver.
Uninstall the AMD Catalyst Driver package
Download and reinstall the new updated version of the AMD Catalyst 15.7.1 driver package."
Also this HP resource: Internal Power Error - upgrading Windows 10 - HP Support Forum - 5168643
where the solution most often was:
___________________________
1. Login to safe mode:
a. Windows + R
b. msconfig
c. Boot -> Safe mode -> minimal -> OK -> Restart
2. Uninstal drivers
a. Right click on My Computer
b. Devices
c. Uninstal Graphic and Network drivers - it can be one of them
Try to uninstal all possible drivers
d. Restart PC
3. Return from safe mode
a. Windows + R
b. msconfig
c. Boot -> unclick Safe mode -> OK -> Restart
___________________________
One user even reported "The solution is eject my battery and everything works like a charm".
If those don't yield anything, you can disable hybrid graphics in the BIOS as a temporary workaround.
Unable to uninstall AMD Catalyst Driver package...
You might try Microsoft Fixit to remove the Catalyst software.
Display Driver Uninstaller Download version 15.5.0.0 might also be an option here.
Reboot into 'safe mode'
In safe mode run DDU uninstaller
Reboot
Thanks DP. Microsoft Fixit does nor support Windows 10, I'll try other options...
Give Display Driver Uninstaller a shot.
Okay, Display Driver Uninstaller worked! Thank you
Now installing AMD Catalyst™ Notebook Display Driver
Hope it works...
Please let me know how it went!
Hello DP,
Thanks a lot for your time.
So far my PC is acting good.
I guess Display Driver Uninstaller did the magic, as it wiped off all the Catalyst software.
I'll see for few more days using my Graphic Software (FreeHand, Illustrator, Photoshop) simultaneously, and update.
Thanks again, it is indeed a great relief not seeing the BSoD!
Very glad to hear!
Hello DP,
How to mark this question as helpful/resolved?
Been 1 week and my PC is going great!
Thanks for all the help
My pleasure, sumerakhan! You may see an option to select "correct answer" in the replies here. You can pick one and that will essentially consider it resolved.
Best,
dp
Your GPU is compatible with Windows 10. Have you downloaded and installed the latest driver here?
Disable any antivirus prior to installing it. This included Windows Defender/Microsoft Security Essentials.
If the issue still persists, please provide the exact model of your laptop.