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Laptop exact model number
Operating system? Is this the original OS?
Graphics chip (card)
Switchable graphics? (AMD + Intel or AMD + AMD)
When did this issue first appear?
What steps have you taken to correct the issue?
Have you searched Windows Update for relevant 'optional'updates?
Graphics card(s) ( exact card..not the series)
Power Supply ( wattage,manufacturer, and model number )
Have you checked for a Motherboard bios update?
Windows Update current? 'Optional' updates installed?
When did the issue first appear?
Steps you have taken to correct the issue
Added the info requested
First check your system files for corruption. Open a command prompt as administrator and enter sfc /scannow this will find and (hopefully) correct any errors. Then do a 'clean install' of the latest graphics divers > Clean Install AMD Graphics Drivers
I've tried all you have written. No errors so it was not needed a correction. After this I have made a clean installation but the problem persist (black screen).
IF....you have a computer that is compatible with Windows 10...you don't need to install any drivers before upgrading to Windows 10. It is not required. Just do it
It's impossible to do this because everytime I have tried the installation looks for drivers and install them so I have the black screen
1 of 1 people found this helpful
Have you tried an external screen? I had a similar problem with a black screen following Windows 10 installation that reoccurs every time when I reboot/startup. There are no issues if I use an external screen. I found a thread that largely solved my problem: press the increase brightness key (F6 in my case) a couple of times. In my case, the screen suddenly becomes alive. See Windows 10 Forums for more information.
Yes I tried too but it doesn't work.
Thanks for the help guys . Now I'm looking for a new once.