Hi,
Recently performed a clean install W10 prof. 64 bit and experiencing the following problem:
Video Card: ATI Radeon HD LE: ATI Mobility Radeon HD 5650
Whenever I try to play a movie (youtube) using Edge player screen region stays black but the sound plays through.
Whenever I try to play a video file from the harddrive using Movies & TV or Media Player i get the following error message:
Can't play. Choose something else to play. This item is in a format we don't support 0xc1010103 (0xc1010103)
For testing purposes the video I'm trying to play was downloaded from the DivX webpage.
I can play without problems youtube videos using Chrome.
If I uninstall the video driver (Device manager -> Right click on the video card -> Uninstall) The default windows driver is automatically placed in.
With that default windows driver I can play both the DivX movie and youtube content using Edge. But this driver is the generic windows driver (limited resolution).
I must say that after a lot of searching I didn't figure out how to download ANY other ATI drivers except the LATEST version.
Managed to find a driver history page but it seems that only the LINUX drives are listed.
I could use some help in finding the official ATI page with a driver archive (please!)
Until now I tried the following options:
- Install driver + Catalyst 15.7.1
- Install driver + Catalyst 15.8 Beta
- Install just the driver 15.201.1151.0 (21 - August - 2015) without installing the Catalyst software pack
- Let Windows 10 search for whichever driver he enjoys installing (Installs a video driver from early August around 03 - 05 2015 and installs Catalyst 2015.0803.1559.26924)
- Install the latest drivers for windows 7 64 bit.
None of these options made the Video file play correctly in the player!
Some commercials in youtube first throw an error then the player's screen flickers and then they play correctly. After the commercial end there is no video in the Youtube player. Audio plays correctly
For the youtube videos I found a workaround: If the hardware acceleration is disabled (Internet options -> Advanced tab -> Accelerated graphics and check the box Use software rendering instead of GPU rendering) then the video plays correctly.
Looking for advices
Thank you,
Matei
Problem Solved!
First, I would like to thank amdmatt and fdavide for the provided assistance. It was of great help!
Secondly I just want to mention that since my last post I've read absolutely every forum that shows ati windows 10 and black screen keywords (it is scary to see that many people having problems and waiting so long for a solution)
I stumbled upon a post in the Microsoft answers forum (no link available atm sorry ...) where a guy said he tried his original maufacturer's driver install using compatibility mode and he got the problem fixed. I did not like that solution as my original drivers are since 2010. My manufacturer never bothered to publish refreshed ones (-1 points for the manufacturer's image in my eyes).
The fix goes like this:
1. Download all the tools that you need:
driver,
display driver uninstaller (DDU),
and get the KB 3073930 from the Microsoft website)
The KB is used to disable and hide pending windows updates and is used to stop future video driver updated (which happens automatically once your pc hits the internet again)
The KB can be downloaded from https://support.microsoft.com/en-us/kb/3073930
2. Disconnect the computer from the internet (prevents it from updating)
3. Reboot Windows 10 in Safe Mode (not that straightforward, they changed the way you access the safe mode)
4. Run DDU and uninstall the video driver
5. Reboot Windows 10 normally and install your manufacturer's Windows driver
If the driver is a Windows 7 driver be sure to use compatibility troubleshooter and run it in compatibility mode with Windows 7.
6. Run the KB and block the driver from updating (Mine did not listed, and did not try to update so I skipped this step)
At the moment youtube movies as well as hard disk stored movies are playing without problems. Windows apps are playing movies also.
I did not tested yet the HDMI output.
I am running the following driver: 8.723.8.2000 Released 9/20/2010 <-- Ultra old!!! (thank you laptop manufacturer)
amdmatt If needed for debugging purposes I can provide you with the link to the driver package. Just let me know
Best wishes,
Matei