AnsweredAssumed Answered

lync.exe Hangs with R7 200 casuing display driver crash

Question asked by ss_page on Sep 15, 2015
Latest reply on Jan 26, 2016 by ss_page

I have already worked with Microsoft IT (I work for Microsoft) to confirm that the driver is causing this issue and have tried rolling back to older drivers with no success.  If you would like to contact our internal IT to confirm this, let me know.


When running Windows 10 with Office 2016, lync.exe (Skype for Business) hangs on start and the display driver crashes and "recovers" but Skype for Business never launches.  The only way to get it to launch is to quickly disable the driver at boot, allow Skype for Business to launch and then enable the driver after it is fully launched.


I saw this other forum post but it does not work as it is for a different adapter and driver version.  I have even tried the beta and currently have 15.201.1151.0 installed.  Please advise ASAP as this makes it impossible to reboot my machine without performing multiple reboots to attempt to disable the driver before lync.exe launches.