1 Reply Latest reply on Sep 11, 2015 3:40 PM by thewebsiteisdown

    R9 390, video driver crashing issue


      Hello everyone, first I have to precise that I'm french so excuse me if there is some english mistakes in my post.
      So I bought a R9 390 mid july in order to replace my old graphic card that was not working anymore. The card worked perfectly in the only game I played at this time which was Witcher 3. I didn't have any crash or any artifact. But when I tried to play other games like Grand Theft Auto V, Ark or Total War : Attila I encountered several crash in all of those games. The game that crash the most is Ark where I can't even play for more than 2 minutes without a driver crash.

      When my games crash the screen saturate and it goes black for 2 seconds and then a message show up to tell me that video driver has crashed and that windows recover it up.


      I don't have crash in every games though, I never encountered a driver crash in Skyforge for example or Cities Skylines.

      Before someone ask, I did a clean Windows installation when I upgraded to Windows 10 (I formatted it)


      Graphics Card

      MSI R9 390 8G
      No overclocking done on it except the factory OC from MSI.

      AMD Catalyst Driver Version, and Driver History- include driver version currently used, and version(s) tested previously

      Current version : 15.8 beta
      Driver used : 15.7

      Operating System

      Windows 10 64bit

      Issue Details

      On some games the video driver crash which lead to a black screen during 2 seconds and then the game close with a message that says "Video driver crashed and was rebooted"

      I tried to lower the graphical settings in the games that crash but even in the lowest configuration the games still crash (No AA, V-Sync disabled...)

      Applications and Games

      Games I tested which has the problem : Ark Survival Evolved, Grand Theft Auto 5, Total War : Attila
      Games I tested which has not the problem : Witcher 3, Cities Skylines, Skyforge

      latest versions of all games

      CPU Details

      Intel I5 3570k

      Display Device(s) and Connection(s) Used

      LG Flatron W2361V

      Motherboard or System Make & Model

      MSI Z77A-G45

      Motherboard BIOS Version

      System Memory Type & Amount

      Corsair low profile Vengeance 2x4go 1600mhz

      Power Supply

      Corsair GS600 80plus (600w)
      Gaming Series™ GS600 — 80 PLUS® Certified Power Supply

        • Re: R9 390, video driver crashing issue

          An AMD engineer has stated in another thread that they have fixed the issue with an internal build driver suite and that they are just testing it more to make sure that the issue is indeed gone and they will release it to us.


          Edit: I'd like to add that it seems if you have the most recent intel chipset drivers possible, not just the ones windows gives you by default but the most updated ones possible from intel, it alleviates the issue a little by not crashing nearly as much or as fast. I can actually get in four hours of gaming. It will lag out for a second after awhile though and that's how you know it's coming eventually. I use driver booster from iobit.


          They're a good company and the software is awesome. Just don't install the software trial that comes along with it. Just install driver booster itself. It tells you to increase download speeds but it actually downloads faster then it's showing you and starts to install rather quick.


          I'll probably give them my money here shortly because I like their software so much.