AnsweredAssumed Answered

Switchable graphics AMD Mobility Radeon HD 5xxx and 4xxx stopped working after upgrade to Windows 10

Question asked by italian_chiara on Sep 5, 2015
Latest reply on Sep 10, 2015 by italian_chiara

Dear friend,

I've got a notebook Pavilion DV6-3152SL with hardware AMD Phenom(tm) II N620 Dual-Core 64 bit, bios F29.

After the upgrade from Windows 7 HP to Windows 10, the switchable graphics AMD stopped working. They are ATI Mobility Radeon HD 4200 Series and AMD Mobility Radeon HD 5000 Series (both now version 15.200.1062.1004).

The HD 5000 shows the error code 43 and I'm unable to fix it. I've already tried many chances, but no one of them has succeded to solve the problem of my switchable graphics:

- Updating the driver from the AMD website both installing it manually and utilizing AMD Catalyst Istall Manager;

- Withdrawing the HD 5000 to let Windows Update installing a new one;

- Updating through the software HP Support Assistant.

... But I can't fix it: driver update for of my swithable graphics seems impossible. And at any reboot the notebook goes on saying "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate".

How can I fix this? Please, I need your help also because this problem hardly overheats my notebook.

Thank in advance for your advices.

Chiara

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