3 Replies Latest reply on Sep 29, 2015 12:32 PM by xfxsupport

    Installed New Graphics Card (XFX R7 360) Now Computer is Freezing


      Hello everyone,


      Recently I've upgraded from a ATI RADEON HD 4870 Sapphire Graphics Card (2008) to a XFX AMD R7 360. My specs are


      Windows 7 64 bit (No Updated Available)

      XFX R7 360B

      Z77 Extreme 4 Motherboard (Updated to latest BIOS, just checked)

      Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ

      8 GB Ram

      Silencer 750 EPS12V 750W Power Supply


      I have used Display Driver Uninstaller to remove the previous Driver from the previous graphics card that was formerly installed. I also removed the driver for the on-board graphics card to see if that was causing an issue.


      The problem I'm currently having is, after installing the drivers for the new graphics card and rebooting after installation, the computer is freezing on the User Selection Screen. For some reason, it doesn't always fail there and I can continue.


      I've successfully made it past the User Selection Screen after installing the new AMD Drivers for the XFX R7 360, but did get a notification saying the "Display driver stopped responding and has recovered."


      I've uninstalled the new drivers using Display Drive Uninstaller, removed the R7 360, and repeated the steps of installing the R7 360 again, checking to make sure the capacitors were not domed out or cracked on the top, and making sure it was seated correctly to the motherboard.


      I'm currently at the step where drivers need to be installed.


      If there's any other information I can provide, please let me know.


      Also, as a note, after I installed the graphics card and drivers for the first time it worked and I started a game (Fallout: New Vegas, optimized at Highest Quality) to see how things looked and it ran fine, the decided to try another game, (League of Legends) and when I got into the game, the game crashed and gave a BSoD, after this BSoD is when I found out the computer was freezing on the User Account Screen.


      I just loaded dxdiag and I'm noticing that under System Information the System Manufacturer and System Model says "To Be Filled by O.E.M."

        • Re: Installed New Graphics Card (XFX R7 360) Now Computer is Freezing

          After some more searching on this problem, I took the step to reinstall the ATI RADEON HD 4870 and Drivers for it, then using DDU to uninstall the drivers with the old graphics card installed, reinstalled the new XFX AMD R7 360, the drivers, and in a different PCIE slot, while using a different PCIE power connector from my power supply. After installing the drivers, I rebooted and the problem persisted, however this time I was able to restart the computer using the button on the tower instead of having to hold down the power button to shut it off and was able to log on to my user with the new graphics card and drivers installed, however the problem is still present. It just wants to work after every other reboot it seems like.

            • Re: Installed New Graphics Card (XFX R7 360) Now Computer is Freezing



              We're sorry you are having issues with your new card.  I dont see any obvious issues here.  Having any existing legacy drivers in the system could cause an issue, but thats more the exception that the rule.  try this step by step.


              Tutorial for proper driver installation.


              1-Load windows with only your primary graphics card plugged in.

              2-Disable any and ALL anti-virus/malware protection.

              3-Download and Run the 15.7 (or latest) drivers from AMD.com (Omega drivers do not have Uninstall built in, you have to do it through add/remove, which is okay)

              4-Choose to Uninstall/express (may not be available in newest version, download an older version) the existing drivers, and AMD folder

              5-Restart the computer.

              6-Disable any and ALL anti-virus/malware protection.

              7-Run the 15.7 drivers from AMD.com

              8-Choose to Install/Express the drivers

              9-Restart.  Confirm settings are working in windows.

              10-Shutdown and add 2nd/3rd cards for Xfire.

              11-Respond to this ticket if you have any further questions

              ** If you have nvidia drivers on your computer, you might need to run the Uninstall feature of Nvidias driver as well.


              Mark at XFX Support

              • Re: Installed New Graphics Card (XFX R7 360) Now Computer is Freezing

                Do you have any 3rd party software running in the background when windows loads that could interfere? antivirus or malware protection maybe?  does the 4870 work everytime when its installed alone?


                Sorry for the delay, im still learning how to search for XFX related content.


                If you are still having issues, please visit xfxsupport.com to open a proper support ticket with our staff.


                XFX Support