AnsweredAssumed Answered

Blank screen during/after installing AMD drivers.

Question asked by j4yp33 on Aug 20, 2015
Latest reply on Aug 21, 2015 by j4yp33

Hi everyone,

I am facing some problems updating the driver for my Club 3D Radeon HD 7750. The driver versions I have tried so far are 15.7.1, 14.12 and 13.12. DDU is used to uninstall the drivers each time I try an older version.


When installing the drivers from a wizard, I uncheck everything except the display drivers. The monitor goes blank during the installation and never recovers (I'm pretty sure the computer has crashed at this point).


When the drivers are installed automatically via Windows Update, the monitor also goes blank after the installation is complete. When the computer is restarted, everything is normal up till the log in screen (Windows is able to boot up till the blank log in screen).


I have to boot into safe mode to uninstall the AMD drivers and revert to Microsoft Basic Display Adapter before I can see anything on the monitor.


What may be the problem?


Operating System: Windows 10 Education 64-bit

CPU: AMD Phenom II X4 955

RAM: 8.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)

Motherboard: Gigabyte Technology Co., Ltd. GA-MA770T-UD3P (Socket M2)

Graphics: DELL ST2320L (1920x1080@64Hz), Club 3D Radeon HD 7750