0 Replies Latest reply on Aug 19, 2015 1:12 PM by anskrom

    BSOD to play "rocket league"...HELP!!!!

    anskrom

      Report obtained by software "WhoCrashed Home Edition 3.0"

       

      System Information (local)


       

      computer name: SENTEY-PC
      windows version: Windows 7 , 6.1, build: 7600
      windows dir: C:\Windows
      CPU: AuthenticAMD AMD FX(tm)-8320 Eight-Core Processor AMD586, level: 21
      8 logical processors, active mask: 255
      RAM: 4294967295 total
      VM: 2147352576, free: 1981140992

       

       


      Crash Dump Analysis


       

      Crash dump directory: C:\Windows\Minidump

       

      Crash dumps are enabled on your computer.

       

      On Wed 19/08/2015 6:01:58 GMT your computer crashed
      crash dump file: C:\Windows\Minidump\081915-40263-01.dmp
      This was probably caused by the following module: atikmpag.sys (atikmpag+0xCCAC)
      Bugcheck code: 0x116 (0xFFFFFA80093114E0, 0xFFFFF88006CE2CAC, 0x0, 0x2)
      Error: VIDEO_TDR_ERROR
      file path: C:\Windows\system32\drivers\atikmpag.sys
      product: AMD driver
      company: Advanced Micro Devices, Inc.
      description: AMD multi-vendor Miniport Driver
      Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
      Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


       

      On Wed 19/08/2015 6:01:58 GMT your computer crashed
      crash dump file: C:\Windows\memory.dmp
      This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5CCBC)
      Bugcheck code: 0x116 (0xFFFFFA80093114E0, 0xFFFFF88006CE2CAC, 0x0, 0x2)
      Error: VIDEO_TDR_ERROR
      file path: C:\Windows\system32\drivers\dxgkrnl.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: DirectX Graphics Kernel
      Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

       

       


      Conclusion


       

      2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

      atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

      If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


      Read the topic general suggestions for troubleshooting system crashes for more information.

      Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.