2 Replies Latest reply on Aug 14, 2015 3:44 AM by elitelord32

    I cant see videos and movies with my  AMD Radeon HD 6250G in windows 10 and i cant update it

    elitelord32

      For second time hi request help because of bad help gived in my last post for one technical support.

       

      My problem is about to see videos, movies since I installed Windows 10. The problem is that when I go to see a video, the video just stay black and I just can hear the video sound and is cropped. Some times , 1 in 10 I can see the video.

      And I've installed 15.7.1 drivers and continue not working, and i have installed a multiple times. And  I instaled AMDcatalyst AutoDetect and didn´t find anything.

      And my AMD Radeon HD 6520 belongs to AMD Radeon HD 6000 Series, so it should be supported by driver 15.7.1

       

      My Computer is : HP Pavilion g6 Notebook PC  , MODEL: g6_1353sp

       

      Pls Help me!

        • Re: I cant see videos and movies with my  AMD Radeon HD 6250G in windows 10 and i cant update it
          kingfish

          ""1.5 GHz AMD Quad-Core A6-3420M APU with Radeon HD 6520G + 7450M Dual Graphics""

          ""To increase the performance even more, HP treats the multimedia machine to a second graphics card. The Radeon HD 7450M is a brand new entry-level model that runs in CrossFire mode with the HD 6520G.""

           

          Your problem > A6-3420M (codenamed Llano) is not supported for Windows 10.

          APUs with the following graphics components are not supported by AMD Catalyst 15.7.1 driver for Windows 10:

           

          • AMD Radeon HD6200 Series
          • AMD Radeon HD6300 Series
          • AMD Radeon HD6400 Series
          • AMD Radeon HD6500 Series
          • AMD Radeon HD6600 Series
          • AMD Radeon HD7200 Series
          • AMD Radeon HD7300 Series

           

          Supported APU versions for Windows 10. Older models are not supported for Windows 10.

           

          • AMD A4/A6/A8/A10-7000 Series APUs (codenamed “Kaveri”)
          • AMD A6/A8/A10 PRO-7000 Series APUs (codenamed “Kaveri”)
          • AMD E1/A4/A10 Micro-6000 Series APUs (codenamed “Mullins”)
          • AMD E1/E2/A4/A6/A8-6000 Series APUs (codenamed “Beema”)

           

           

          Your best bet is to revert to Windows 7.