1 Reply Latest reply on Aug 15, 2015 2:08 AM by kireaki

    Blue Screen Error SYSTEM_SERVICE_EXCEPTION windows 10 AMD graphic card

    kireaki

      Hello,

       

      I'm here to find help cause my Laptop is crashing all the time, I get  Blue Screen Error SYSTEM_SERVICE_EXCEPTION

       

      I have asked microsoft support to help me by sending them dmp files and answer was

       

      The issue is with the AMD graphic diver causing bcastdvr.exe to crash:

       

      BugCheck 3B, {c0000005, 0, ffffd00201ee7290, 0}

      *** WARNING: Unable to verify timestamp for atikmdag.sys
      *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
      Probably caused by : atikmdag.sys ( atikmdag+7bfb3 )

       

      PROCESS_NAME:  bcastdvr.exe

       

      I tried everything they suggest me click on link to see support ticket answers

       

       

      Uninstalling, reinstalling... nothing works for me my PC is crashing all the time what ever I do it crash

      This is my Graphic card info

       

      AMD.jpg

       

      Can anyone help me ?