10 Replies Latest reply on Aug 12, 2015 3:09 PM by jefflg

    Radeon HD 6630M igdpmd64.sys bsod

    jefflg

      I have an HP Envy 14 notebook and it seems I cant upgrade to Windows 10 because of the igdpmd64.sys bsod. Every time I try to upgrade to IE 11 it reinstalls the KB2670838 update. When I remove the update the system goes back to IE 9. The igdpmd64.sys error is caused by the  Radeon HD 6630M video card and there is no driver update that I can find to alleviate this problem. This problem does not allow me to install the necessary updates like IE 11 and the updates required to install Windows 10. Anyone know of a work around?