7 Replies Latest reply on Jan 6, 2016 12:40 AM by nospheratu

    Windows 10 atikmdag.sys crash and force reboot.

    chaosfiend

      Since I've updated to Windows 10 and installed the latest drivers, every game I have tried crashes (Witcher 3, BioShock infinite, Borderlands 2, League of Legends). Never had a system crash pre-Windows 10.

       

      I get a BSOD with the following: system_thread_exception_not_handled (atikmdag.sys)

       

      I have the AMD R9 295x2 - Anyone know a fix or experiencing the same issues?

       

      Regards

       

      ------------------

      System Information

      ------------------

            Time of this report: 8/8/2015, 20:17:28

               Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150729-1800)

                       Language: English (Regional Setting: English)

            System Manufacturer: Gigabyte Technology Co., Ltd.

                   System Model: To be filled by O.E.M.

                           BIOS: F8

                      Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16212MB RAM

                      Page File: 2450MB used, 16705MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.10240.16384 64bit Unicode

       

      ---------------

      Display Devices

      ---------------

                Card name: AMD Radeon R9 200 Series

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x67B9)

                 DAC type: Internal DAC(400MHz)

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_1002&DEV_67B9&SUBSYS_0B2A1002&REV_00

           Display Memory: 16256 MB

         Dedicated Memory: 8150 MB

            Shared Memory: 8105 MB

             Current Mode: 2560 x 1080 (32 bit) (60Hz)

             Monitor Name: AOC 2963

            Monitor Model: 2963

               Monitor Id: AOC2963

              Native Mode: 2560 x 1080(p) (59.978Hz)

              Output Type: Displayport External

              Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Driver File Version: 8.17.0010.1404 (English)

           Driver Version: 15.200.1062.1003

              DDI Version: 12

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 2.0

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 7/28/2015 21:41:58, 1445224 bytes

              WHQL Logo'd: n/a

          WHQL Date Stamp: n/a

        Device Identifier: {D7B71EE2-24F9-11CF-CE76-202BBEC2C535}

                Vendor ID: 0x1002

                Device ID: 0x67B9

                SubSys ID: 0x0B2A1002

              Revision ID: 0x0000

      Driver Strong Name: oem28.inf:cb0ae41490f364d6:ati2mtag_Hawaii:15.200.1062.1003:pci\ven_1002&dev_67b9

           Rank Of Driver: 00D12001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

              DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

         Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

             D3D9 Overlay: Not Supported

                  DXVA-HD: Not Supported

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled

        • Re: Windows 10 atikmdag.sys crash and force reboot.
          nospheratu

          What is the bugcheck code and the crash address that your system reports?

           

          For example, my system reports that the bugcheck code is 0x1000007e and the crash address is atikmdag.sys+32c7a with the 15.9.1 Beta Catalysts. You can find this information easily by using BlueScreenView by NirSoft or WhoCrashed by Replendence Software.

            • Re: Windows 10 atikmdag.sys crash and force reboot.
              chaosfiend

              Pardon the late response, haven't tried Witcher 3 in a long while since it's a hassle to try to play it (I have to backdate my drivers to 14.4 everytime I want to play it)

               

              BlueScreenView details -

              Bug Check Code: 0x1000007e

              Parameter 1: ffffffff`c0000005

              Parameter 2: fffff801`34ee48da

              Parameter 3: ffffd001`5df15778

              Parameter 4: ffffd001`5df14f90

              Address: atikmdag.sys+347d1

               

              Now using the new Crimson Drivers (Latest driver bundle release). Still same BSOD and forced reboot.

               

              Best regards and happy holidays.

                • Re: Windows 10 atikmdag.sys crash and force reboot.
                  nospheratu

                  I'm not sure if you are able to edit the CrossFire profile for your 295x2 but if you can, please try editing the app/game profile to use the "AFR Friendly" Crossfire rendering method for the game/app that gives you the crash.

                   

                  You could also look at the thread I started a while ago here to see if your symptoms are similar. The Bug Check you get is exactly the same as mines, so I think there are similarities.

                   

                  Most importantly, you will need to create a report to AMD at www.amd.com/report to make AMD aware that this affects more than a single system configuration.

                    • Re: Windows 10 atikmdag.sys crash and force reboot.
                      chaosfiend

                      Nospheratu,

                       

                      Thank you soooooooo much for this. Your solution worked (It didn't crashed after loading a game), but there is flickering now within the game and distortion bars at the top and bottom. I've tried every in-game option by turning stuff on-off, AA options, Vsync, etc. nothing worked. I'm going to to test different Radeon Settings and will reply to this if I find something that works.

                       

                      Again, I am so elated that you assisted me with this. One step closer to playing the game again! I've marked your response as correct as I think I may just have to play with my Radeon profile for Witcher 3 to solve my flickering issues.

                       

                      Best regards.

                        • Re: Windows 10 atikmdag.sys crash and force reboot.
                          chaosfiend

                          Fixed the flickering in Witcher 3.

                           

                          I did a reset on all video settings in Catalyst for the Witcher 3 profile, and then disabled Crossfire altogether. Game looks smooth again on High settings (Post processing) and Ultra settings (for Graphic) options. I had to turn on Hardware cursor though and change to Unlimited FPS settings.

                           

                          Regards.

                            • Re: Windows 10 atikmdag.sys crash and force reboot.
                              nospheratu

                              I'm glad you are able to play the game without any issues but manually disabling CrossFire shouldn't be a resolution. By doing this you might as well have bought a single 290X. AMD needs to fix their driver in order for you to benefit from purchasing one of their flagship cards.

                               

                              My GPU's are Pitcairn based (7970M) and yours are Hawaii. That's a substantial difference and the fact that we are able to launch the problem games successfully without BSOD using the generic AFR Friendly CrossFIre profile clearly points to a problem with the profiles and/or the driver code that these profiles use.

                            • Re: Windows 10 atikmdag.sys crash and force reboot.
                              nospheratu

                              You're most welcome chaosfiend. However, it isn't really a solution and more of a workaround as the AFR Friendly rendering mode is a generic CrossFire mode and as such can cause graphic anomalies as you have experienced. Some games work perfectly fine while others work partially, like Tomb Raider for example, menus are washed out but in game its perfect. Others like Witcher 3 as you have experienced have a lot of flicker.

                               

                              If you have some time I would really appreciate it if you could log this problem with AMD on www.amd.com/report. It helps AMD realize that this problem affects a lot of different users with various CrossFire configurations and you would be helping all us CrossFire users that are experiencing this problem. The more reports the higher the chance of getting it fixed sooner.

                               

                              amdmatt, please help us. It's affecting quite a few of the members around here. Please look at the thread I've created here. There's a lot of detail in that thread including WinDBG analysis of the Windows bugcheck.