1 Reply Latest reply on Aug 14, 2015 12:33 PM by xfxsupport

    R9 390 Black Screen on loading Windows

    markvarley

      I have just installed my new GPU and I am getting a black screen when the drivers load into windows. It's fine and normal during POST and in safe mode, but as windows is booting the screen goes black just before the desktop appears and doesn't come back.

      I have tried the drivers on the disk 15.20, as well as 15.15 which I have seen online as being the recommended driver for this issue, and of course I have tried the latest driver (15.7...) suggested by AMD update utility.

      Each driver was uninstalled in safe mode then I rebooted to try the next, the issue persists. I have also tried multiple monitors on both DVI's and HDMI.

      This card is replacing my faulty R9-280, I also have an 7870 as a secondary card but I have retested all of the drivers after removing it in case there was some kind of driver conflict between them.

      The power cables have been checked and both 6 and 8 pin cables are connected and working properly.

       

      I'm running Windows 7 x64

      GPU is an XFX R9 390

      Motherboard is Gigabyte 990GXA-UD5

      CPU: AMD 8350

      32GB Crucial Ballistic Tactical

      PSU Corsair AX1200i

        • Re: R9 390 Black Screen on loading Windows
          xfxsupport

          Hello and sorry for the delay.  Im still getting used to the new AMD community forums.

           

          Does the 7870 work as intended and only the 390 is having issue? what was faulty with the R9-280? 

           

          Could be a bad card,  could be some existing corrupt entries causing issues.  Have you installed the driver clean without any 3rd party software running?

           

          Tutorial for proper driver installation.

           

          1-Load windows with only your primary graphics card plugged in.

          2-Disable any and ALL anti-virus/malware protection.

          3-Download and Run the 15.7 (or latest) drivers from AMD.com (Omega drivers do not have Uninstall built in, you have to do it through add/remove, which is okay)

          4-Choose to Uninstall/express (may not be available in newest version, download an older version) the existing drivers, and AMD folder

          5-Restart the computer.

          6-Disable any and ALL anti-virus/malware protection.

          7-Run the 15.7 drivers from AMD.com

          8-Choose to Install/Express the drivers

          9-Restart.  Confirm settings are working in windows.

          10-Shutdown and add 2nd/3rd cards for Xfire.

          11-Respond to this ticket if you have any further questions

          ** If you have nvidia drivers on your computer, you might need to run the Uninstall feature of Nvidias driver as well.

           

          Please let us know,

           

          Mark at XFX

           

          XFX Support