1 Reply Latest reply on Aug 7, 2015 2:01 AM by supervod

    AMD R9 390 (gigabyte) - PC reboots on its own.

    supervod

      Hello All

       

      Just got the video card and was excited but now I notice that every time I power down the computer via windows it just restarts on its own

       

      I have uninstalled all drivers a few times and reinstalled the latest 15.7  but no luck

      I used DDU to uninstall and even tried older drivers to test and that didn't work either

      I can get logs and more info if needed.

       

       

      I have a A970 MB

      amd fx 6300 CPU

      16GB ram

      1000w PSU

      running on Windows 10 pro (64bit)

       

      OS Name Microsoft Windows 10 Pro

      Version 10.0.10240 Build 10240

      Other OS Description  Not Available

      OS Manufacturer Microsoft Corporation

      System Name

      System Manufacturer Gigabyte Technology Co., Ltd.

      System Model To be filled by O.E.M.

      System Type x64-based PC

      System SKU To be filled by O.E.M.

      Processor AMD FX(tm)-6300 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)

      BIOS Version/Date American Megatrends Inc. F1, 8/6/2013

      SMBIOS Version 2.7

      Embedded Controller Version 255.255

      BIOS Mode Legacy

      BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

      BaseBoard Model Not Available

      BaseBoard Name Base Board

      Platform Role Desktop

      Secure Boot State Unsupported

      PCR7 Configuration Binding Not Possible

      Windows Directory C:\WINDOWS

      System Directory C:\WINDOWS\system32

      Boot Device \Device\HarddiskVolume1

      Locale United States

      Hardware Abstraction Layer Version = "10.0.10240.16392"

      User Name

      Time Zone Eastern Daylight Time

      Installed Physical Memory (RAM) 16.0 GB

      Total Physical Memory 16.0 GB

      Available Physical Memory 14.0 GB

      Total Virtual Memory 18.8 GB

      Available Virtual Memory 16.5 GB

      Page File Space 2.88 GB

      Page File C:\pagefile.sys

      Hyper-V - VM Monitor Mode Extensions Yes

      Hyper-V - Second Level Address Translation Extensions Yes

      Hyper-V - Virtualization Enabled in Firmware Yes

      Hyper-V - Data Execution Protection Yes

        • Re: AMD R9 390 (gigabyte) - PC reboots on its own.
          supervod

          nNot sure if this helps-- from conflict/sharing page

           

          I/O Port 0x00000000-0x000003AF PCI Express Root Complex

          I/O Port 0x00000000-0x000003AF Direct memory access controller

          I/O Port 0x00000000-0x000003AF Motherboard resources

           

          I/O Port 0x000003C0-0x000003DF PCI-to-PCI Bridge

          I/O Port 0x000003C0-0x000003DF AMD Radeon (TM) R9 390 Series

           

          Memory Address 0xD0900000-0xD0903FFF Realtek PCIe GBE Family Controller

          Memory Address 0xD0900000-0xD0903FFF PCI-to-PCI Bridge

           

          I/O Port 0x0000E000-0x0000EFFF PCI-to-PCI Bridge

          I/O Port 0x0000E000-0x0000EFFF AMD Radeon (TM) R9 390 Series

           

          Memory Address 0xFE900000-0xFE900FFF VIA USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

          Memory Address 0xFE900000-0xFE900FFF PCI-to-PCI Bridge

           

          Memory Address 0xFED00000-0xFED003FF High precision event timer

          Memory Address 0xFED00000-0xFED003FF Motherboard resources

           

          Memory Address 0xFE800000-0xFE800FFF Realtek PCIe GBE Family Controller

          Memory Address 0xFE800000-0xFE800FFF PCI-to-PCI Bridge

           

          IRQ 17 Standard Enhanced PCI to USB Host Controller

          IRQ 17 Standard Enhanced PCI to USB Host Controller

          IRQ 17 Standard Enhanced PCI to USB Host Controller

           

          IRQ 18 Standard OpenHCD USB Host Controller

          IRQ 18 Standard OpenHCD USB Host Controller

          IRQ 18 Standard OpenHCD USB Host Controller

          IRQ 18 Standard OpenHCD USB Host Controller

           

          Memory Address 0xA0000-0xBFFFF PCI-to-PCI Bridge

          Memory Address 0xA0000-0xBFFFF AMD Radeon (TM) R9 390 Series

          Memory Address 0xA0000-0xBFFFF PCI Express Root Complex

           

          Memory Address 0xC0000000-0xD07FFFFF PCI-to-PCI Bridge

          Memory Address 0xC0000000-0xD07FFFFF AMD Radeon (TM) R9 390 Series

          Memory Address 0xC0000000-0xD07FFFFF PCI Express Root Complex

           

          I/O Port 0x000003B0-0x000003BB PCI-to-PCI Bridge

          I/O Port 0x000003B0-0x000003BB AMD Radeon (TM) R9 390 Series

          I/O Port 0x000003B0-0x000003BB PCI Express Root Complex

           

          Memory Address 0xFEA00000-0xFEAFFFFF PCI-to-PCI Bridge

          Memory Address 0xFEA00000-0xFEAFFFFF AMD Radeon (TM) R9 390 Series

           

          I/O Port 0x0000D000-0x0000D0FF Realtek PCIe GBE Family Controller

          I/O Port 0x0000D000-0x0000D0FF PCI-to-PCI Bridge