AnsweredAssumed Answered

AMD R9 390 (gigabyte) - PC reboots on its own.

Question asked by supervod on Aug 7, 2015
Latest reply on Aug 7, 2015 by supervod

Hello All


Just got the video card and was excited but now I notice that every time I power down the computer via windows it just restarts on its own


I have uninstalled all drivers a few times and reinstalled the latest 15.7  but no luck

I used DDU to uninstall and even tried older drivers to test and that didn't work either

I can get logs and more info if needed.



I have a A970 MB

amd fx 6300 CPU

16GB ram

1000w PSU

running on Windows 10 pro (64bit)


OS Name Microsoft Windows 10 Pro

Version 10.0.10240 Build 10240

Other OS Description  Not Available

OS Manufacturer Microsoft Corporation

System Name

System Manufacturer Gigabyte Technology Co., Ltd.

System Model To be filled by O.E.M.

System Type x64-based PC

System SKU To be filled by O.E.M.

Processor AMD FX(tm)-6300 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. F1, 8/6/2013

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.10240.16392"

User Name

Time Zone Eastern Daylight Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 16.0 GB

Available Physical Memory 14.0 GB

Total Virtual Memory 18.8 GB

Available Virtual Memory 16.5 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes