23 Replies Latest reply on Aug 12, 2015 5:03 PM by dex

    Windows 10 Power Options Not Working: Is this A Driver Issue?

    dex

      Any fix for Windows 10 Power options not working? This is the only issue I am having at this stage.

       

      Apart from this issue and some minor frame rate drop compared to Windows 7, overall Graphic quality has improved for me still running an old workhorse GPU.

       

      I'm certainly not having the same major issues as others at this stage running newer version GPUs.

       

      BF4 is running between 50 and 60 fps, but ARMA3 fps has dropped 10 fps (but they are working on an update right now for Windows 10 which is good).

       

      My DxDiag Specs:

      System Manufacturer: Gigabyte Technology Co., Ltd.

      System Model: GA-890FXA-UD5

      BIOS: Award Modular BIOS v6.00PG

      Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz

      Memory: 12288MB RAM

      Available OS Memory: 12286MB RAM

      Page File: 3108MB used, 21465MB available

      DirectX Version: 11.2

      DX Setup Parameters: Not found

      User DPI Setting: 120 DPI (125 percent)

      System DPI Setting: 96 DPI (100 percent)

      DWM DPI Scaling: Disabled

       

      Display Tab 1: No problems found.

      Display Tab 2: No problems found.

      Sound Tab 1: No problems found.

      Sound Tab 2: No problems found.

      Sound Tab 3: No problems found.

      Sound Tab 4: No problems found.

      Input Tab: No problems found.

       

      Card name: AMD Radeon HD 5800 Series

      Manufacturer: Advanced Micro Devices, Inc.

      Chip type: AMD Radeon Graphics Processor (0x6899)

      DAC type: Internal DAC(400MHz)

      Device Type: Full Device

      Device Key: Enum\PCI\VEN_1002&DEV_6899&SUBSYS_03481043&REV_00

      Display Memory: 4850 MB

      Dedicated Memory: 1010 MB

      Shared Memory: 3840 MB

      Current Mode: 1920 x 1080 (32 bit) (60Hz)

      Monitor Name: Dell ST2220L(HDMI)

      Monitor Model: DELL ST2220L

      Monitor Id: DELA065

      Native Mode: 1920 x 1080(p) (60.000Hz)

      Output Type: HDMI

      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Driver File Version: 8.17.0010.1404 (English)

      Driver Version: 15.200.1046.2

      DDI Version: 11.2

      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

      Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA

      Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported [I'm wondering if this is the problem?]

      Driver Date/Size: 7/16/2015 02:11:50, 1445224 bytes

      WHQL Logo'd: Yes

      WHQL Date Stamp:

      Device Identifier: {D7B71EE2-2BD9-11CF-8F76-4223BEC2C535}

      Vendor ID: 0x1002

      Device ID: 0x6899

      SubSys ID: 0x03481043

      Revision ID: 0x0000

      Driver Strong Name: oem54.inf:cb0ae41443cf6ecd:ati2mtag_Evergreen:15.200.1046.2:pci\ven_1002&dev_6899

      Rank Of Driver: 00D12001

      Video Accel: ModeMPEG2_A ModeMPEG2_C

       

      Troubleshooting Windows 10 identified no issue - chkdsk - no problems found - sfc /scannow now - no display errors in CBS Log found.

       

      But a lot of stuff dealing with Language Updates issues.  Is it safe to run:  The Tech Cookbook – Automatic SFC Corruption repair (SFCFix.exe) in Windows 10 and clean it up?

       

      A response asap would be helpful.

       

      Cheers.

        • Re: Windows 10 Power Options Not Working: Is this A Driver Issue?
          dex

          Here is some additional information in relation to my issue above regarding possible reasons why the display monitor does not turn off.

           

          I tried uninstalling the devices and testing it in safe mode, but the monitor still does not turn off as selected.

           

          Analysis Results

          Errors

           

          Power Policy:Power Plan Personality is High Performance (Plugged In)

           

           

          The current power plan personality is High Performance when the system is plugged in.

           

           

          Power Policy:Sleep timeout is disabled (Plugged In)

           

           

          The computer is not configured to automatically sleep after a period of inactivity.

           

           

          Power Policy:Minimum processor performance state is 100% (Plugged In)

           

           

          The processor is not configured to automatically reduce power consumption based on activity.

           

           

          Power Policy:PCI Express ASPM is disabled (Plugged In)

           

           

          The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

           

           

          System Availability Requests:System Required Request

           

           

          The device or driver has made a request to prevent the system from automatically entering sleep.

           

          Driver Name\FileSystem\srvnet

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameUSB Composite Device
          Host Controller IDPCI\VEN_1033&DEV_0194
          Host Controller LocationPCI bus 2, device 0, function 0
          Device IDUSB\VID_1B1C&PID_0A03
          Port Path3

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameUSB Root Hub
          Host Controller IDPCI\VEN_1002&DEV_4397
          Host Controller LocationPCI bus 0, device 19, function 0
          Device IDUSB\VID_1002&PID_4397
          Port Path

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameUSB Root Hub
          Host Controller IDPCI\VEN_1002&DEV_4397
          Host Controller LocationPCI bus 0, device 18, function 0
          Device IDUSB\VID_1002&PID_4397
          Port Path

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameUSB Input Device
          Host Controller IDPCI\VEN_1002&DEV_4397
          Host Controller LocationPCI bus 0, device 19, function 0
          Device IDUSB\VID_046D&PID_C215
          Port Path3

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameUSB Composite Device
          Host Controller IDPCI\VEN_1002&DEV_4397
          Host Controller LocationPCI bus 0, device 18, function 0
          Device IDUSB\VID_046D&PID_C52B
          Port Path4

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameMicrosoft Mouse and Keyboard Detection Driver (USB)
          Host Controller IDPCI\VEN_1002&DEV_4397
          Host Controller LocationPCI bus 0, device 19, function 0
          Device IDUSB\VID_045E&PID_0745
          Port Path2

           

          USB Suspend:USB Device not Entering Selective Suspend

           

           

          This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

           

          Device NameUSB Composite Device
          Host Controller IDPCI\VEN_1002&DEV_4397
          Host Controller LocationPCI bus 0, device 18, function 0
          Device IDUSB\VID_1E7D&PID_319C
          Port Path3

          Warnings

           

          Platform Timer Resolution:Platform Timer Resolution

           

           

          The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

           

          Current Timer Resolution (100ns units)10000
          Maximum Timer Period (100ns units)156250

           

          Platform Timer Resolution:Outstanding Timer Request

           

           

          A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

           

          Requested Period10000
          Requesting Process ID5040
          Requesting Process Path\Device\HarddiskVolume2\Program Files (x86)\Origin\Origin.exe

           

          Power Policy:Dim timeout is long (Plugged In)

           

           

          The display is configured to automatically dim after longer than 10 minutes.

           

          Timeout (seconds)885

          Information

           

          Platform Timer Resolution:Timer Request Stack

           

           

          The stack of modules responsible for the lowest platform timer setting in this process.

           

          Requested Period10000
          Requesting Process ID5040
          Requesting Process Path\Device\HarddiskVolume2\Program Files (x86)\Origin\Origin.exe
            Calling Module Stack  \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
          \Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
          \Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
          \Device\HarddiskVolume2\Program Files (x86)\Origin\Qt5Core.dll

           

          Power Policy:Active Power Plan

           

           

          The current power plan in use

           

            Plan Name    OEM High Performance 
          Plan GUID{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}

           

          Power Policy:Power Plan Personality (Plugged In)

           

           

          The personality of the current power plan when the system is plugged in.

           

          Personality  High Performance 

           

          Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

           

           

          The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

           

           

          Power Policy:Video quality (Plugged In)

           

           

          Enables Windows Media Player to optimize for quality or power savings when playing video.

           

          Quality Mode  Optimize for Video Quality 

           

          CPU Utilization:Processor utilization is low

           

           

          The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

           

          Average Utilization (%)1.50

           

          Battery:Analysis Success

           

           

          Analysis was successful. No energy efficiency problems were found. No information was returned.

           

           

          Platform Power Management Capabilities:Supported Sleep States

           

           

          Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

           

          S1 Sleep Supportedfalse
          S2 Sleep Supportedfalse
          S3 Sleep Supportedtrue
          S4 Sleep Supportedtrue

           

          Platform Power Management Capabilities:Connected Standby Support

           

           

          Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

           

          Connected Standby Supportedfalse

           

          Platform Power Management Capabilities:Processor Power Management Capabilities

           

           

          Effective processor power management enables the computer to automatically balance performance and energy consumption.

           

          Group0
          Index0
          Idle State Count1
          Idle State TypeACPI Idle (C) States
          Nominal Frequency (MHz)3000
          Maximum Performance Percentage100
          Lowest Performance Percentage26
          Lowest Throttle Percentage26
          Performance Controls TypeACPI Performance (P) / Throttle (T) States

           

          Platform Power Management Capabilities:Processor Power Management Capabilities

           

           

          Effective processor power management enables the computer to automatically balance performance and energy consumption.

           

          Group0
          Index1
          Idle State Count1
          Idle State TypeACPI Idle (C) States
          Nominal Frequency (MHz)3000
          Maximum Performance Percentage100
          Lowest Performance Percentage26
          Lowest Throttle Percentage26
          Performance Controls TypeACPI Performance (P) / Throttle (T) States

           

          Platform Power Management Capabilities:Processor Power Management Capabilities

           

           

          Effective processor power management enables the computer to automatically balance performance and energy consumption.

           

          Group0
          Index2
          Idle State Count1
          Idle State TypeACPI Idle (C) States
          Nominal Frequency (MHz)3000
          Maximum Performance Percentage100
          Lowest Performance Percentage26
          Lowest Throttle Percentage26
          Performance Controls TypeACPI Performance (P) / Throttle (T) States

           

          Platform Power Management Capabilities:Processor Power Management Capabilities

           

           

          Effective processor power management enables the computer to automatically balance performance and energy consumption.

           

          Group0
          Index3
          Idle State Count1
          Idle State TypeACPI Idle (C) States
          Nominal Frequency (MHz)3000
          Maximum Performance Percentage100
          Lowest Performance Percentage26
          Lowest Throttle Percentage26
          Performance Controls TypeACPI Performance (P) / Throttle (T) States

           

          Device Drivers:Analysis Success

           

           

          Analysis was successful. No energy efficiency problems were found. No information was returned.

           

          • Re: Windows 10 Power Options Not Working: Is this A Driver Issue?
            icemystery

            Easy Fix

             

            Open Device Manager, Click on Human Interface Devices, Disable HID Compliant Whiteboard

             

            Problem Solved