1 Reply Latest reply on Aug 1, 2015 1:59 AM by nrtst24

    atidxx64.dll crashing Xbox app when streaming in Windows 10

    nrtst24

      Everyone I was excited to upgrade to W10 especially to use Xbox streaming. Well I waited for the final release on the 29th. Upgraded to W10. Updated my AMD 7950 drivers to the latest W10 64 Bit drivers (15.7.1). Everything works well in games running natively on W10 but when I try the streaming feature from Xbox app it crashes to the desktop. The Xbox app itself works fine I can browse and control but as soon as I start to stream it crashes. I actually went in with powershell and removed the Xbox app then rebooted etc and installed clean from the app store. All went fine but still no luck on streaming. I also went ahead and removed all the AMD drivers and software and rebooted. Confirmed no AMD drivers were running and started up the Xbox app and started to stream... with fingers crossed it actually worked. I tried a few games with the generic driver running the video in my system. Since this worked I decided to reinstall 15.7.1 64bit.... and it started crashing again as soon as I tried streaming. I am going to try and remove all drivers again and install my 8.1 drivers I had when I updated to W10 as it booted normal with those but I did not try streaming prior to updating my AMD video drivers.

       

      It look like it crashes with the below info pointing to the AMD driver being the issue.

       

       

      Faulting application name: XboxApp.exe, version: 7.7.1507.29027, time stamp: 0x55b9691c

       

      Faulting module name: atidxx64.dll, version: 8.17.10.625, time stamp: 0x55a70551

       

      Exception code: 0xc0000005

       

      Fault offset: 0x0000000000069c53

       

      Faulting process id: 0x121c

       

      Faulting application start time: 0x01d0cb3d5c68ded2

       

      Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxApp_7.7.29027.0_x64__8wekyb3d8bbwe\XboxApp.exe

       

      Faulting module path: C:\WINDOWS\SYSTEM32\atidxx64.dll

       

      Report Id: 811d3729-ed0d-4a7f-a8d1-4874ab6d121f

       

      Faulting package full name: Microsoft.XboxApp_7.7.29027.0_x64__8wekyb3d8bbwe

       

      Faulting package-relative application ID: Microsoft.XboxApp

        • Re: atidxx64.dll crashing Xbox app when streaming in Windows 10
          nrtst24

          OK no amount of uninstall and reinstall fixed the issue until... I downloaded one of the GPU driver utilities from a popular gaming enthusiast site. Guru 3d DDU. I uninstalled like normal and restarted. The utility then asked me to boot in safe mode to remove everything. I did so. After I rebooted and ran the util in safe mode. I then rebooted to normal mode and went about installing 15.7.1 drivers. After another reboot I tested out streaming and it worked great! So if anyone is having the xbox app crash on stream start this fixed my issue.