aral45

Win 10 Installation Error 15.7.1

Discussion created by aral45 on Jul 31, 2015
Latest reply on Aug 7, 2015 by aral45

I use Display Driver Uninstaller (Version 15.3.1.0) for a clean uninstall. After that is finished I proceed to install amd-catalyst-15.7.1-win10-64bit package and when it gets to 'Currently Installing: AMD Catalyst Install Manager' and error messages pops up and says 'Application Install: install pacakage failure!' I hit 'OK' and it continues installing other components. When its done it asks to reboot and when comptuer comes back on the display driver has not been installed; its using a VGA adapter. Also when I open the CCC some of the options aren't there at all. Does anyone have walkarounds or tips on getting this installed correctly...I would greatly appreciate it. I have put some information below that might help and if there is anything else anybody needs just let me know and I will get it.

 

----------------------------------

01 - Operating System

----------------------------------

 

0101 - Operating System         : Windows 10 Pro 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)

0102 - Language                 : English (Regional Setting: English)

0103 - BIOS                     : BIOS Date: 10/17/11 17:52:17 Ver: 04.06.04

0104 - Processor                : AMD A4-3305M APU with Radeon(tm) HD Graphics (2 CPUs), ~1.9GHz

0105 - Memory                   : 12288MB RAM

0106 - Available OS Memory      : 11754MB RAM

0107 - Page File                : 4942MB used, 36811MB available

0108 - Windows Dir              : C:\WINDOWS

0109 - DirectX Version          : DirectX 12

0110 - DX Setup Parameters      : Not found

0111 - User DPI Setting         : Using System DPI

0112 - System DPI Setting       : 96 DPI (100 percent)

0113 - DWM DPI Scaling          : Disabled

0114 - DxDiag Version           : 6.02.10240.16384

 

----------------------------------

02 - Video Adapter

----------------------------------

 

0301 - Card Name                : AMD Radeon(TM) HD 6480G

0302 - Manufacturer             : Advanced Micro Devices, Inc.

0303 - Chip Type                : AMD Radeon Graphics Processor (0x9649)

0304 - DAC Type                 : Internal DAC(400MHz)

0305 - Device Key               : Enum\PCI\VEN_1002&DEV_9649&SUBSYS_FC621179&REV_00

0306 - Display Memory           : 4095 MB

0307 - AdapterRAM               : 512.00 MB

0308 - Current Mode             : 1600 x 900 (32 bit) (60Hz)

0309 - Monitor Name             : Generic PnP Monitor

0310 - Driver Name              : aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

0311 - Driver Version           : 8.17.0010.1395

0312 - Driver Language          : English

0313 - DDI Version              : 11.1

0314 - Driver Model             : WDDM 1.2

0315 - Driver Beta              : False

0316 - Driver Debug             : False

0317 - Driver Date              : 7/31/2015 13:18:28

0318 - Driver Size              : 1440592

0319 - VDD                      : n/a

0320 - Mini VDD                 : n/a

0321 - Mini VDD Date            : n/a

0322 - Mini VDD Size            : 0

0323 - Device Identifier        : {D7B71EE2-D509-11CF-BA77-68DCBEC2C535}

0324 - Vendor ID                : 0x1002

0325 - Device ID                : 0x9649

0326 - SubSys ID                : 0xFC621179

0327 - Revision ID              : 0x0000

0328 - Driver Strong Name       : oem29.inf:cb0ae41446599ccd:ati2mtag_Sumo_Mobile:15.200.1046.0:pci\ven_1002&dev_9649

0329 - Rank Of Driver           : 00DA2001

0330 - Video Accel              : ModeMPEG2_A ModeMPEG2_C

0331 - Deinterlace Caps         : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

0332 - D3D9 Overlay             : Not Supported

0333 - DXVA-HD                  : Not Supported

0334 - DDraw Status             : Enabled

0335 - D3D Status               : Enabled

0336 - AGP Status               : Enabled

0337 - Notes                    : No problems found.

 

0338 - OpenGL                   : 10.0.10240.16384 (th1.150709-1700)

Outcomes