2 Replies Latest reply on Aug 7, 2015 4:24 PM by aral45

    Win 10 Installation Error 15.7.1

    aral45

      I use Display Driver Uninstaller (Version 15.3.1.0) for a clean uninstall. After that is finished I proceed to install amd-catalyst-15.7.1-win10-64bit package and when it gets to 'Currently Installing: AMD Catalyst Install Manager' and error messages pops up and says 'Application Install: install pacakage failure!' I hit 'OK' and it continues installing other components. When its done it asks to reboot and when comptuer comes back on the display driver has not been installed; its using a VGA adapter. Also when I open the CCC some of the options aren't there at all. Does anyone have walkarounds or tips on getting this installed correctly...I would greatly appreciate it. I have put some information below that might help and if there is anything else anybody needs just let me know and I will get it.

       

      ----------------------------------

      01 - Operating System

      ----------------------------------

       

      0101 - Operating System         : Windows 10 Pro 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)

      0102 - Language                 : English (Regional Setting: English)

      0103 - BIOS                     : BIOS Date: 10/17/11 17:52:17 Ver: 04.06.04

      0104 - Processor                : AMD A4-3305M APU with Radeon(tm) HD Graphics (2 CPUs), ~1.9GHz

      0105 - Memory                   : 12288MB RAM

      0106 - Available OS Memory      : 11754MB RAM

      0107 - Page File                : 4942MB used, 36811MB available

      0108 - Windows Dir              : C:\WINDOWS

      0109 - DirectX Version          : DirectX 12

      0110 - DX Setup Parameters      : Not found

      0111 - User DPI Setting         : Using System DPI

      0112 - System DPI Setting       : 96 DPI (100 percent)

      0113 - DWM DPI Scaling          : Disabled

      0114 - DxDiag Version           : 6.02.10240.16384

       

      ----------------------------------

      02 - Video Adapter

      ----------------------------------

       

      0301 - Card Name                : AMD Radeon(TM) HD 6480G

      0302 - Manufacturer             : Advanced Micro Devices, Inc.

      0303 - Chip Type                : AMD Radeon Graphics Processor (0x9649)

      0304 - DAC Type                 : Internal DAC(400MHz)

      0305 - Device Key               : Enum\PCI\VEN_1002&DEV_9649&SUBSYS_FC621179&REV_00

      0306 - Display Memory           : 4095 MB

      0307 - AdapterRAM               : 512.00 MB

      0308 - Current Mode             : 1600 x 900 (32 bit) (60Hz)

      0309 - Monitor Name             : Generic PnP Monitor

      0310 - Driver Name              : aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      0311 - Driver Version           : 8.17.0010.1395

      0312 - Driver Language          : English

      0313 - DDI Version              : 11.1

      0314 - Driver Model             : WDDM 1.2

      0315 - Driver Beta              : False

      0316 - Driver Debug             : False

      0317 - Driver Date              : 7/31/2015 13:18:28

      0318 - Driver Size              : 1440592

      0319 - VDD                      : n/a

      0320 - Mini VDD                 : n/a

      0321 - Mini VDD Date            : n/a

      0322 - Mini VDD Size            : 0

      0323 - Device Identifier        : {D7B71EE2-D509-11CF-BA77-68DCBEC2C535}

      0324 - Vendor ID                : 0x1002

      0325 - Device ID                : 0x9649

      0326 - SubSys ID                : 0xFC621179

      0327 - Revision ID              : 0x0000

      0328 - Driver Strong Name       : oem29.inf:cb0ae41446599ccd:ati2mtag_Sumo_Mobile:15.200.1046.0:pci\ven_1002&dev_9649

      0329 - Rank Of Driver           : 00DA2001

      0330 - Video Accel              : ModeMPEG2_A ModeMPEG2_C

      0331 - Deinterlace Caps         : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                        {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                        {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                        {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                        {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

      0332 - D3D9 Overlay             : Not Supported

      0333 - DXVA-HD                  : Not Supported

      0334 - DDraw Status             : Enabled

      0335 - D3D Status               : Enabled

      0336 - AGP Status               : Enabled

      0337 - Notes                    : No problems found.

       

      0338 - OpenGL                   : 10.0.10240.16384 (th1.150709-1700)

        • Re: Win 10 Installation Error 15.7.1
          ckirchner

          Hi,

           

          I had the same problem with my HD 7970 (received SYSTEM_THREAD_EXCEPTION_NOT_HANDLED by atikmpag.sys) and now found a solution:

          1. Uninstall Lucid Virty MVP (if installed). This is usally active, if you upgraded to Windows 10 from Windows 8.1.

          2. Install the AMD 15.6 Beta Driver for WIndows 8.1 from June22 "amd-catalyst-15.6-beta-software-suite-win8.1-64bit-june22".

          Now your graphics adapter will be detected correctly and everything works fine.

           

          The latest driver 15.7.1 is not working with my card and even after the solution, cannot be installed as Windows 10 tells me, that it is not suitable for this platform.

          • Re: Win 10 Installation Error 15.7.1
            aral45

            This issue has been fixed and anyone with APU's:

             

            • AMD Radeon HD6200 Series
            • AMD Radeon HD6300 Series
            • AMD Radeon HD6400 Series
            • AMD Radeon HD6500 Series
            • AMD Radeon HD6600 Series
            • AMD Radeon HD7200 Series
            • AMD Radeon HD7300 Series

             

            Should refer to this community document for help:

             

            https://community.amd.com/docs/DOC-1312